{"id":11378,"date":"2024-10-18T08:16:03","date_gmt":"2024-10-18T08:16:03","guid":{"rendered":"https:\/\/www.board.com\/support-premium\/"},"modified":"2025-01-30T15:08:21","modified_gmt":"2025-01-30T15:08:21","slug":"programmes-dassistance-premium","status":"publish","type":"page","link":"https:\/\/www.board.com\/fr\/assistance\/programmes-dassistance-premium","title":{"rendered":"Support Premium"},"content":{"rendered":"\t<section id=\"block_c7ea9b00f04a4a2c1a877b3a8c8f16d8-\" class=\"block block--spc columns-block block-hero-bubble grid grid--2 block-margin-bottom\">\n\t\t<div class=\"breadcrumb-bar bg-brand-pearl\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t<ul class=\"d-flex flex-wrap list-unstyled mb-0 breadcrumbs\">\n\t\t\t\t\t\t\t<li class=\"mb-0 d-flex\"><span><span><a href=\"https:\/\/www.board.com\/fr\">Home<\/a><\/span><\/span><\/li>\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content d-flex align-items-center\">\n\t\t<div class=\"hero-grad-left\">\n\t\t\t<div class=\"hero-grad-copy\">\n\t\t\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Support Premium<\/h1>\n\n\n\n<p>Board, votre partenaire cl\u00e9 pour la r\u00e9ussite de votre projet de Planification d&rsquo;Entreprise.<\/p>\n\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"column-content text-start align-self-start\">\n\t\t<div class=\"hero-grad-right\">\n\t\t\n\t\t\t\t\t<img decoding=\"async\" class=\"hero-bubbles-bg hero-bubbles-bg--small\" src=\"https:\/\/www.board.com\/wp-content\/themes\/board\/assets\/images\/bubbles--small.svg\" alt=\"\" \/>\n\t\t\n\t\t\n\t\t\t\t\t\n\t\t\t\n\t\t\t<img decoding=\"async\" class=\"hero-bubbles-feature \" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/10\/hero-premium-support-page-2-768x432.jpg\" alt=\"\" \/>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<section id=\"block_2b957bbdcdf52183c949090d81e5051a-1\" class=\"block block--spc columns-block block-margin-bottom bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_2f4e6d419190336655898c9ff934214b\" class=\"column-content   text-start align-self-start column-narrow column-narrow-extra\">\n\t\t\n\n<p>Que ce soit pour le d\u00e9ploiement de votre solution, son adoption ou la gestion des changements, les \u00e9quipes Customer Success de Board sont l\u00e0 pour vous aider \u00e0 maximiser votre investissement. Explorez les plans ci-dessous et n&rsquo;h\u00e9sitez pas \u00e0 discutez avec votre charg\u00e9 de client\u00e8le pour d\u00e9couvrir comment le plan d&rsquo;assistance premium peut renforcer votre comp\u00e9titivit\u00e9 tout en vous offrant la tranquillit\u00e9 d&rsquo;esprit que votre entreprise m\u00e9rite. <\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<section id=\"block_573cad74e7c9f239f2421567718bb560-2\" class=\"block block--spc columns-block pt-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_51977890e757510c1b8d8b8bab03b43d\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<style type=\"text\/css\" media=\"all\">.table-responsive {\n    display: block;\n    width: 100%;\n    overflow-x: auto;\n    -webkit-overflow-scrolling: touch;\n}\n\ntable { border: none; }\n            table.premium-table thead {\n                text-transform: uppercase;\n            }\n\n            table.premium-table tfoot tr {\n                background-color: #2E384E;\n                color: white;\n            }\n\n            table.premium-table tbody tr:nth-of-type(odd) {\n                background: rgba(46,56,78,0.05);\n            }\n\n            table.premium-table td + td,table.premium-table th + th {\n                border-left: 5px solid white;\nborder-right: none;\n            }\n\n            table.premium-table tbody tr > :nth-child(3) {\n                background-color: rgba(21,237,237,0.02);\n            }\n\n            table.premium-table tbody tr > :nth-child(4) {\n                background-color: rgba(50,190,240,0.02);\n            }\n\n            table.premium-table tbody tr > :nth-child(5) {\n                background-color: rgba(26,102,161,0.05);\n            }\n\n            table.premium-table tr.th-row {\n                color: white;\n                border-right: 0;\n                background: linear-gradient(to right,#2e384e,rgba(46,56,78,0) 100%) !important;\n            }\n\n            table.premium-table tr.th-row th {\n                border-right: 0;\n                font-weight: 900;\n            }\n\n            table.premium-table tr:not(.th-row) td:not(:first-child) {\n                text-align: center;\n            }\n\n            table.premium-table tbody tr:not(.th-row) td {\n                padding-top: 0.5rem;\n                padding-bottom: 0.5rem;\n            }\n\n            .premium-table th,.premium-table td {\n                vertical-align: middle;\n                border-top: 0 !important;\n                border-bottom: 0 !important;\n                word-break: break-word;\n                white-space: nowrap;\n            }\n\n            .size-18 > h5 {\n                font-size: inherit;\n            }\n\n            .size-18 > h5 + p {\n                margin-top: 5px;\n            }\n        <\/style>\n\n\n\n<div class=\"table-responsive\">\n        <table class=\"table table-striped premium-table size-17 my-4\">\n            <thead class=\"size-19\">\n                <tr class=\"text-center\">\n                    <th> <br\/><\/th>\n                    <strong><th class=\"weight-400\" width=\"12%\">Basique <\/th><\/strong><strong><th class=\"weight-700\" style=\"color: #15eded;\" width=\"12%\">Premium <\/th><\/strong><th class=\"weight-900\" style=\"color: #32bef0;\" width=\"\">Bronze Premium<\/th> <th class=\"weight-900\" style=\"color: #253e7d;\" width=\"\">Silver Premium Gold<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr class=\"th-row\">\n                    <th>Support de la plateforme 24x7x365<\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>File d&rsquo;attente prioritaire<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Soumissions de demandes illimit\u00e9es<\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Temps de r\u00e9ponse*<\/td><td class=\"\">6 hours<\/td><td class=\"\">3 hours<\/td><td class=\"\">2 hours<\/td><td class=\"\">1 hour<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Monitoring et sauvegardes<\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Configuration de l&rsquo;outil de monitoring des demandes d&rsquo;utilisation<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Logging et alertes avanc\u00e9s<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Service d&rsquo;objectif de point de r\u00e9cup\u00e9ration Gold<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Formation<\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Bilans trimestriels<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Formation sur les outils d&rsquo;assistance produit<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Formation et recommandations du Centre d&rsquo;excellence<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Enqu\u00eates annuelles concernant l&rsquo;adoption par les utilisateurs finaux<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Bilans de sant\u00e9 annuels des applications<\/td><td class=\"size-24\"><br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Support des cas d&rsquo;utilisation (Lun &#8211; Ven)<\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Support sur les demandes d&rsquo;utilisation<\/td><td class=\"\"><br\/><\/td><td class=\"\"> <br\/><\/td><td class=\"\">Consultants d\u00e9di\u00e9s<\/td><td class=\"\">Consultants d\u00e9di\u00e9s<br\/><\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Recommandations en mati\u00e8re de d\u00e9veloppement<\/td><td class=\"\"><br\/><\/td><td class=\"\"> <br\/><\/td><td class=\"\">3 heures par mois<\/td><td class=\"\">6 heures par mois<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td> Demandes d&rsquo;utilisation soutenues**<\/td><td class=\"\"><br\/><\/td><td class=\"\"> <br\/><\/td><td class=\"\">1<\/td><td class=\"\">3<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Autres avantages<\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                    <th> <br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Acc\u00e8s exclusif \/ remises pour les \u00e9v\u00e9nements clients<\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>\u00c9ligibilit\u00e9 pr\u00e9f\u00e9rentielle au BEAP (Board Early Adopter Program) <\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\"> <br\/><\/td><td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n            <\/tbody>\n            <tfoot>\n                <tr class=\"size-18\">\n                    <td class=\"size-20 weight-900\">Prix<\/td><td style=\"word-break: revert; white-space: break-spaces;\">Inclus dans le prix SaaS<\/td><td colspan=\"3\">Contactez votre commercial Board ou votre Key Account Manager<br\/>pour plus d&rsquo;informations.<\/td>\n                <\/tr>\n            <\/tfoot>\n        <\/table>\n<p>** La complexit\u00e9 de votre cas d&rsquo;utilisation sera prise en compte.<\/p>\n<\/div>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<div id=\"block_ff367d1dce53e5e4b9ec6937ed5b7389-7-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_cbfd0c18d2c8de8c836af5ea0bef33b8-3-heading-1\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_cbfd0c18d2c8de8c836af5ea0bef33b8-3-collapse-1\" aria-expanded=\"true\" aria-controls=\"block_cbfd0c18d2c8de8c836af5ea0bef33b8-3-collapse-1\"><strong>Platform Support 24 X 7 X 365<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_cbfd0c18d2c8de8c836af5ea0bef33b8-3-collapse-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_cbfd0c18d2c8de8c836af5ea0bef33b8-3-heading-1\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Tous les clients de Board peuvent b\u00e9n\u00e9ficier d&rsquo;une assistance logicielle de base et d&rsquo;une assistance relative \u00e0 l&rsquo;infrastructure cloud pour permettre la formation des fonctionnalit\u00e9s de base de Board. Notre \u00e9quipe de support produit est disponible 24x7x365 et traite des probl\u00e8mes li\u00e9s \u00e0 la connectivit\u00e9, \u00e0 son acc\u00e8s, \u00e0 l&rsquo;authentification unique et \u00e0 d&rsquo;autres probl\u00e8mes relatifs \u00e0 la plateforme.  <br\/>Cette \u00e9quipe ne traite pas les probl\u00e8mes sp\u00e9cifiques \u00e0 un cas d&rsquo;utilisation client.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_71b56de202a04836704b00b4bf696218-4-heading-2\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_71b56de202a04836704b00b4bf696218-4-collapse-2\" aria-expanded=\"true\" aria-controls=\"block_71b56de202a04836704b00b4bf696218-4-collapse-2\"><strong>Nombre illimit\u00e9 de soumissions de tickets<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_71b56de202a04836704b00b4bf696218-4-collapse-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_71b56de202a04836704b00b4bf696218-4-heading-2\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board ne limite pas le nombre d&rsquo;interactions ou de soumissions via notre portail d\u00e9di\u00e9e.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_e8ad97b7cd3d50c444ac6609ec0aea57-5-heading-3\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_e8ad97b7cd3d50c444ac6609ec0aea57-5-collapse-3\" aria-expanded=\"true\" aria-controls=\"block_e8ad97b7cd3d50c444ac6609ec0aea57-5-collapse-3\"><strong>Mise en file d&#039;attente prioritaire<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_e8ad97b7cd3d50c444ac6609ec0aea57-5-collapse-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_e8ad97b7cd3d50c444ac6609ec0aea57-5-heading-3\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les demandes formul\u00e9es par les clients dans le cadre d&rsquo;un accord de base sont g\u00e9r\u00e9es selon le principe du premier arriv\u00e9, premier servi. <br\/>Toutes les demandes soulev\u00e9es par des clients dans le cadre d&rsquo;une offre de support Bronze, Silver ou Gold sont prioritaires par rapport \u00e0 celles soulev\u00e9es par des clients dans le cadre d&rsquo;un support de base. <br\/>Remarque : les demandes de degr\u00e9 de gravit\u00e9 1 seront toujours trait\u00e9es en priorit\u00e9, quelle que soit l&rsquo;offre d&rsquo;assistance souscrite. <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_23a4aea459c1fe9fda2331df87c29eea-6-heading-4\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_23a4aea459c1fe9fda2331df87c29eea-6-collapse-4\" aria-expanded=\"true\" aria-controls=\"block_23a4aea459c1fe9fda2331df87c29eea-6-collapse-4\"><strong>Temps de r\u00e9ponse*<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_23a4aea459c1fe9fda2331df87c29eea-6-collapse-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_23a4aea459c1fe9fda2331df87c29eea-6-heading-4\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Le niveau de l&rsquo;offre d&rsquo;assistance d\u00e9termine le d\u00e9lai dans lequel Board garantit une r\u00e9ponse factuelle et non automatis\u00e9e aux demandes formul\u00e9es par le client sur la plateforme d&rsquo;assistance Board. <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<section id=\"block_d6ab14b47231f7a78ccfa51e2e4d3aa6-8\" class=\"block block--spc columns-block pb-0 bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_5ea90415295a7dc9ef33abbca72b70f3\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Monitoring et sauvegardes<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<div id=\"block_b62edea4a990d08f3e36418dba91db99-12-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-shade-50\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_5a0aa7acf12be658cadaab154463c12f-9-heading-5\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_5a0aa7acf12be658cadaab154463c12f-9-collapse-5\" aria-expanded=\"true\" aria-controls=\"block_5a0aa7acf12be658cadaab154463c12f-9-collapse-5\"><strong>Configuration de l&#039;outil de monitoring des demandes<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_5a0aa7acf12be658cadaab154463c12f-9-collapse-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_5a0aa7acf12be658cadaab154463c12f-9-heading-5\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board apportera son assistance \u00e0 l&rsquo;installation de l&rsquo;application standard de gestion des logs Board (base de donn\u00e9es et capsule) con\u00e7ue pour fournir des informations sur l&rsquo;utilisation du syst\u00e8me et faciliter l&rsquo;adoption de celle-ci par les utilisateurs. <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_32031da5d97f2744c76ad5abee251e00-10-heading-6\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_32031da5d97f2744c76ad5abee251e00-10-collapse-6\" aria-expanded=\"true\" aria-controls=\"block_32031da5d97f2744c76ad5abee251e00-10-collapse-6\"><strong>Enregistrement et alerte d\u00e9taill\u00e9s<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_32031da5d97f2744c76ad5abee251e00-10-collapse-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_32031da5d97f2744c76ad5abee251e00-10-heading-6\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board fournit des informations techniques et des alertes plus d\u00e9taill\u00e9es, sp\u00e9cifiques au cas d&rsquo;utilisation client.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_1e4e653a136ac435241a30136e3aeeb7-11-heading-7\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_1e4e653a136ac435241a30136e3aeeb7-11-collapse-7\" aria-expanded=\"true\" aria-controls=\"block_1e4e653a136ac435241a30136e3aeeb7-11-collapse-7\"><strong>Service Gold de r\u00e9cup\u00e9ration d&#039;objectifs<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_1e4e653a136ac435241a30136e3aeeb7-11-collapse-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_1e4e653a136ac435241a30136e3aeeb7-11-heading-7\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients Gold Premium Support b\u00e9n\u00e9ficieront d&rsquo;un objectif de point de r\u00e9cup\u00e9ration de 4 heures (contre 24 heures pour le service de base) pour toutes les instances de production.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<section id=\"block_34ca0437939a56962acc81fa9cb46d1c-13\" class=\"block block--spc columns-block pb-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_5ea90415295a7dc9ef33abbca72b70f3\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Formation<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<div id=\"block_ff367d1dce53e5e4b9ec6937ed5b7389-18-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_bcc6110a168aed00156fe8c4c97bf2a1-14-heading-8\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_bcc6110a168aed00156fe8c4c97bf2a1-14-collapse-8\" aria-expanded=\"true\" aria-controls=\"block_bcc6110a168aed00156fe8c4c97bf2a1-14-collapse-8\"><strong>Revue trimestrielle Entreprise \/ Support <\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_bcc6110a168aed00156fe8c4c97bf2a1-14-collapse-8\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_bcc6110a168aed00156fe8c4c97bf2a1-14-heading-8\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients Premium Support b\u00e9n\u00e9ficieront de mesures et d&rsquo;informations suppl\u00e9mentaires et sp\u00e9cifiques relatives au support, qui seront discut\u00e9es lors des revues trimestrielles de l&rsquo;entreprise.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_498ed6bf4d21edd3c3a70732e0884255-15-heading-9\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_498ed6bf4d21edd3c3a70732e0884255-15-collapse-9\" aria-expanded=\"true\" aria-controls=\"block_498ed6bf4d21edd3c3a70732e0884255-15-collapse-9\"><strong>Formation \u00e0 la bo\u00eete \u00e0 outils de support produit<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_498ed6bf4d21edd3c3a70732e0884255-15-collapse-9\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_498ed6bf4d21edd3c3a70732e0884255-15-heading-9\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients du support Premium peuvent b\u00e9n\u00e9ficier d&rsquo;une session de formation d&rsquo;une heure par trimestre, con\u00e7ue pour aider les \u00e9quipes clients \u00e0 traiter les cas de support les plus courants. Les heures non consomm\u00e9es expirent \u00e0 la fin de chaque mois.  <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_26f38b727c596d99fc32b045211e96ac-16-heading-10\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_26f38b727c596d99fc32b045211e96ac-16-collapse-10\" aria-expanded=\"true\" aria-controls=\"block_26f38b727c596d99fc32b045211e96ac-16-collapse-10\"><strong>Formation et recommandation du Centre d&#039;excellence client<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_26f38b727c596d99fc32b045211e96ac-16-collapse-10\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_26f38b727c596d99fc32b045211e96ac-16-heading-10\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients Premium Support peuvent b\u00e9n\u00e9ficier d&rsquo;une analyse trimestrielle de l&rsquo;organisation du centre d&rsquo;excellence du client afin de d\u00e9finir les prochaines \u00e9tapes les plus appropri\u00e9es.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_80a7d14d5aac79c28aa4b8ad8534f3af-17-heading-11\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_80a7d14d5aac79c28aa4b8ad8534f3af-17-collapse-11\" aria-expanded=\"true\" aria-controls=\"block_80a7d14d5aac79c28aa4b8ad8534f3af-17-collapse-11\"><strong>Enqu\u00eates annuelles sur l&#039;adoption par les utilisateurs finaux<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_80a7d14d5aac79c28aa4b8ad8534f3af-17-collapse-11\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_80a7d14d5aac79c28aa4b8ad8534f3af-17-heading-11\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients Premium Gold peuvent b\u00e9n\u00e9ficier d&rsquo;enqu\u00eates annuelles aupr\u00e8s des utilisateurs finaux, adapt\u00e9es aux cas d&rsquo;utilisation client. Les enqu\u00eates permettent de recueillir des observations aupr\u00e8s des utilisateurs finaux et de proposer des recommandations sur la fa\u00e7on d&rsquo;am\u00e9liorer la maniabilit\u00e9 et l&rsquo;adoption globale de la plateforme sur des sc\u00e9narios donn\u00e9s.  <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<section id=\"block_d6ab14b47231f7a78ccfa51e2e4d3aa6-19\" class=\"block block--spc columns-block pb-0 bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_5ea90415295a7dc9ef33abbca72b70f3\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Soutien aux cas d&rsquo;utilisation<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<div id=\"block_b62edea4a990d08f3e36418dba91db99-23-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-shade-50\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_fde916d369c43b14c1c9659736fe8e06-20-heading-12\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_fde916d369c43b14c1c9659736fe8e06-20-collapse-12\" aria-expanded=\"true\" aria-controls=\"block_fde916d369c43b14c1c9659736fe8e06-20-collapse-12\"><strong>Bilans de sant\u00e9 annuels<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_fde916d369c43b14c1c9659736fe8e06-20-collapse-12\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_fde916d369c43b14c1c9659736fe8e06-20-heading-12\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients Premium Gold peuvent demander un bilan de sant\u00e9 annuel d\u00e9livr\u00e9 par les membres de l&rsquo;\u00e9quipe de support Premium de Board. Les bilans de sant\u00e9 peuvent fournir de nombreuses informations sur la qualit\u00e9 et la performance d&rsquo;une demande d&rsquo;utilisation. <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_1900e213ae4a0b80565d8850460b8804-21-heading-13\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_1900e213ae4a0b80565d8850460b8804-21-collapse-13\" aria-expanded=\"true\" aria-controls=\"block_1900e213ae4a0b80565d8850460b8804-21-collapse-13\"><strong>Support d\u00e9di\u00e9 aux configurations personnalis\u00e9es (Use Case Support)<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_1900e213ae4a0b80565d8850460b8804-21-collapse-13\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_1900e213ae4a0b80565d8850460b8804-21-heading-13\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Le support des cas d&rsquo;utilisation fournit une assistance pour les configurations personnalis\u00e9es uniques du client. Ce service est d\u00e9livr\u00e9 par les membres de l&rsquo;\u00e9quipe Premium Support Board qui poss\u00e8dent une bonne ma\u00eetrise de la fa\u00e7on dont le cas d&rsquo;utilisation client a \u00e9t\u00e9 con\u00e7u pour r\u00e9pondre \u00e0 ses demandes sp\u00e9cifiques au sein de la plateforme Board. Les ressources du Support Premium seront disponibles du lundi au vendredi pendant les heures normales d&rsquo;entreprise.  <br\/>Board d\u00e9ploiera des efforts commercialement raisonnables pour affecter une ressource Premium Support dans la r\u00e9gion du client (EMEA, APAC, ANZ ou Am\u00e9rique du Nord). <br\/>Bien qu&rsquo;un consultant du support Premium soit affect\u00e9 \u00e0 un client, ce dernier doit initier toutes les demandes d&rsquo;assistance par le biais du processus standard de soumission de demande de support \u00e0 l&rsquo;adresse support.board.com.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_fbfb6e4e82650be2bdcdbb5c21b8174c-22-heading-14\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_fbfb6e4e82650be2bdcdbb5c21b8174c-22-collapse-14\" aria-expanded=\"true\" aria-controls=\"block_fbfb6e4e82650be2bdcdbb5c21b8174c-22-collapse-14\"><strong>Sessions de d\u00e9veloppement (advisory guidance sessions)<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_fbfb6e4e82650be2bdcdbb5c21b8174c-22-collapse-14\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_fbfb6e4e82650be2bdcdbb5c21b8174c-22-heading-14\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Ce service de conseil a \u00e9t\u00e9 d\u00e9velopp\u00e9 pour accompagner nos clients dans leur parcours vers une plus grande autonomie d&rsquo;utilisation de la plateforme Board. Nos clients peuvent solliciter une formation produit sp\u00e9cifique, d\u00e9couvrir les meilleures pratiques de d\u00e9veloppement ou mieux comprendre comment mod\u00e9liser des processus sp\u00e9cifiques \u00e0 l&rsquo;aide des fonctionnalit\u00e9s standard de Board. Les heures non consomm\u00e9es expirent \u00e0 la fin de chaque mois.  <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<section id=\"block_34ca0437939a56962acc81fa9cb46d1c-24\" class=\"block block--spc columns-block pb-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_51977890e757510c1b8d8b8bab03b43d\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Autres avantages<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<div id=\"block_ff367d1dce53e5e4b9ec6937ed5b7389-27-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_bd864f341a4ed4c5ce06d0e90d159d46-25-heading-15\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_bd864f341a4ed4c5ce06d0e90d159d46-25-collapse-15\" aria-expanded=\"true\" aria-controls=\"block_bd864f341a4ed4c5ce06d0e90d159d46-25-collapse-15\"><strong>Acc\u00e8s exclusif\/r\u00e9ductions aux \u00e9v\u00e9nements organis\u00e9s<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_bd864f341a4ed4c5ce06d0e90d159d46-25-collapse-15\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_bd864f341a4ed4c5ce06d0e90d159d46-25-heading-15\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients \u00e9ligibles peuvent b\u00e9n\u00e9ficier d&rsquo;offres exclusives lors d&rsquo;\u00e9v\u00e9nements organis\u00e9s par Board. Il peut s&rsquo;agir d&rsquo;un acc\u00e8s VIP ou de r\u00e9ductions pour des \u00e9v\u00e9nements organis\u00e9s par Board pour ses clients. Les offres d\u00e9pendent d&rsquo;\u00e9v\u00e9nements sp\u00e9cifiques.   <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_c885a53c9861390cd516eacec5624d2c-26-heading-16\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_c885a53c9861390cd516eacec5624d2c-26-collapse-16\" aria-expanded=\"true\" aria-controls=\"block_c885a53c9861390cd516eacec5624d2c-26-collapse-16\"><strong>\u00c9ligibilit\u00e9 pr\u00e9f\u00e9rentielle au BEAP (programme d&#039;adoption pr\u00e9coce du Board)<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_c885a53c9861390cd516eacec5624d2c-26-collapse-16\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_c885a53c9861390cd516eacec5624d2c-26-heading-16\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Les clients du support Premium peuvent b\u00e9n\u00e9ficier d&rsquo;une \u00e9ligibilit\u00e9 pr\u00e9f\u00e9rentielle pour participer au programme BEAP du Board. L&rsquo;\u00e9ligibilit\u00e9 est d\u00e9termin\u00e9e par la pertinence des nouvelles caract\u00e9ristiques et fonctionnalit\u00e9s par rapport aux cas d&rsquo;utilisation client.<br\/>  <\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<section id=\"block_56723f8c25d384f515b9cde4c3cea8c0-28\" class=\"block block--spc columns-block spacing-md footer-cta bg-violet-700\">\n\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/08\/pre-footersvg.svg\" class=\"shape-bg-image shape-bg-image-left\" alt=\"Background image shape - left\" height=\"510\" width=\"930\">\n\t\t\t<div class=\"overlay-gradient\"><\/div>\n\t\t<div class=\"container position-relative columns-70-30\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">Voyons ce que Board peut faire pour vous.<\/h2>\n\n\n\n<p>D\u00e9couvrez la plateforme de planification d&rsquo;entreprise en action.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\t\t<a href=\"https:\/\/www.board.com\/fr\/demandez-demo\" class=\"btn-link btn-link--white\"  target=\"\"\t\t\t>\n\t\t\t<span>Parlez \u00e0 un expert<\/span>\n\t\t<\/a>\n\t\n\t\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":3113,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"line_of_business":[4385],"class_list":["post-11378","page","type-page","status-publish","hentry","line_of_business-not-assigned-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Premium 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