{"id":1768,"date":"2024-11-05T10:19:46","date_gmt":"2024-11-05T10:19:46","guid":{"rendered":"https:\/\/www.board.com\/?page_id=1768"},"modified":"2025-02-26T17:59:31","modified_gmt":"2025-02-26T17:59:31","slug":"support","status":"publish","type":"page","link":"https:\/\/www.board.com\/support","title":{"rendered":"Support"},"content":{"rendered":"\t<section id=\"block_45576d9b2f21eca8fd101f7271a7ad18-\" class=\"block block--spc columns-block block-hero-bubble grid grid--2\">\n\t\t<div class=\"breadcrumb-bar bg-brand-pearl\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t<ul class=\"d-flex flex-wrap list-unstyled mb-0 breadcrumbs\">\n\t\t\t\t\t\t\t<li class=\"mb-0 d-flex\"><span><span><a href=\"https:\/\/www.board.com\/\">Home<\/a><\/span><\/span><\/li>\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content d-flex align-items-center\">\n\t\t<div class=\"hero-grad-left\">\n\t\t\t<div class=\"hero-grad-copy\">\n\t\t\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Board Support<\/h1>\n\n\n\n<p>You trust our planning solutions. We\u2019re here to ensure you have everything you need to plan for success.<\/p>\n\n\n\t<div class=\"hero-grad-nav\">\n\t\t\n\t\t<a href=\"https:\/\/support.board.com\/index.php?\/Core\/Default\/Index\" class=\"btn-link btn-link--blue\"  target=\"\"\t\t\t>\n\t\t\t<span>Get support now<\/span>\n\t\t<\/a>\n\t\n\n\t\t<a aria-label=\"Visit the Board Community\" href=\"https:\/\/community.board.com\/\" class=\"full-link full-link__arrow\"  target=\"\"><\/a>\n\n\t\t<a href=\"https:\/\/community.board.com\/\" class=\"btn-link btn-link--primary btn-link--arrow\"  target=\"\"\t\t\t>\n\t\t\t<span>Visit the Board Community<\/span>\n\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t<\/a>\n\t\n\n\t<\/div>\n\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"column-content text-start align-self-start\">\n\t\t<div class=\"hero-grad-right\">\n\t\t\n\t\t\t\t\t<img decoding=\"async\" class=\"hero-bubbles-bg hero-bubbles-bg--small\" src=\"https:\/\/www.board.com\/wp-content\/themes\/board\/assets\/images\/bubbles--small.svg\" alt=\"\" \/>\n\t\t\n\t\t\n\t\t\t\t\t\n\t\t\t\n\t\t\t<img decoding=\"async\" class=\"hero-bubbles-feature \" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/11\/board_support-768x432.jpg\" alt=\"\" \/>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n\t<section id=\"block_1c3499df491fdfa4e06579722604af92-1\" class=\"block block--spc columns-block image-text bg-neutral-50\">\n\n\t\t\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"1000\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1.png\" alt=\"\" class=\"wp-image-1769\" style=\"width:432px;height:auto\" srcset=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1.png 1300w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-215x165.png 215w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-768x591.png 768w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/support-24x7-1-480x369.png 480w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/figure>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">We\u2019re here 24x7x365<\/h2>\n\n\n\n<p>Our experts are always on-hand to provide core software and cloud infrastructure support to all Board customers. Connectivity, access, single sign-on, and other platform related issues are all covered by our worldwide team, ensuring you\u2019re back on track in no time.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_24f167a7c3c88c2bac606088c6f795d7-2\" class=\"block block--spc columns-block columns-grid grid grid--3 columns\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/icon-people-contact.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">One point of contact<\/h4>\n\n\n\n<p class=\"card-text\">Our easy-to-use Case Portal keeps your support requests together, giving you one place to monitor progress and resolutions.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/icon-people-priority.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">Priority response<\/h4>\n\n\n\n<p class=\"card-text\">Business-critical issues always receive a priority response from the support team, even on our base level support package.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t<article class=\"card card--column\">\n\t\t\t\t\t<div class=\"ratio ratio-1x1\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/icon-upgrades.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t<\/div>\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\n\n<h4 class=\"wp-block-heading card-title display-6\">Optional upgrades<\/h4>\n\n\n\n<p class=\"card-text\">Our Premium Support packages give you greater peace of mind and a lasting competitive edge for your enterprise.<\/p>\n\n\n\t\t<\/div>\t\t\n\t<\/article>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section id=\"block_4de32eaddd244ab6c9b551cbd2b6f6eb-3\" class=\"block block--spc columns-block pt-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_7f199b28620814f9eedcec3598908402\" class=\"column-content   text-center align-self-start column-center\">\n\t\t\n\t\t<a aria-label=\"Existing customer? Get support now\" href=\"https:\/\/support.board.com\/\" class=\"full-link full-link__icon\"  target=\"\"><\/a>\n\n\t\t<a href=\"https:\/\/support.board.com\/\" class=\"btn-link btn-link--primary btn-link--icon\"  target=\"\"\t\t\t>\n\t\t\t<span>Existing customer? Get support now<\/span>\n\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t<\/a>\n\t\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_3490957cf1e83170bae625c414e3b62f-4\" class=\"block block--spc columns-block bg-neutral-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_a89c1bcaba18d14cb4159167f5038dff\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<p class=\"has-text-align-center has-visual-h-5-font-size\">&#8220;If I&#8217;m really faced with a tricky task, I get quick help from Board Support. Or, I visit the Board user community where there is so much expertise willingly shared. It\u2019s a great place where you benefit from the experiences users in other companies have already had.&#8221;<\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_1bb037f4085f060ce3f585c8c2d8881d-5\" class=\"block block--spc columns-block pt-0 bg-neutral-50\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_a89c1bcaba18d14cb4159167f5038dff\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<figure class=\"wp-block-image alignright size-large is-resized is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1066\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1600x1066.jpg\" alt=\"\" class=\"wp-image-1839\" style=\"aspect-ratio:1;object-fit:cover;width:100px\" srcset=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1600x1066.jpg 1600w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-215x143.jpg 215w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-768x512.jpg 768w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-1536x1024.jpg 1536w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann-480x320.jpg 480w, https:\/\/www.board.com\/wp-content\/uploads\/2024\/09\/Thomas-Bartmann.jpg 2000w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\t<\/div>\n\n\n\t<div id=\"block_a89c1bcaba18d14cb4159167f5038dff\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<p><strong>Thomas Bartmann<br><\/strong>R Express<\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_1e25c20523cd30051deb4719bc70e770-6\" class=\"block block--spc columns-block spacing-md footer-cta bg-violet-700\">\n\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/08\/pre-footersvg.svg\" class=\"shape-bg-image shape-bg-image-left\" alt=\"Background image shape - left\" height=\"510\" width=\"930\">\n\t\t\t<div class=\"overlay-gradient\"><\/div>\n\t\t<div class=\"container position-relative columns-70-30\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">Get more with Premium Support<\/h2>\n\n\n\n<p>For mission-critical solutions that underpin your organization, you can depend on us for a named support agent, priority queueing, and faster response times.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\t\t<a href=\"https:\/\/www.board.com\/support\/premium-support-plans\/\" class=\"btn-link btn-link--white\"  target=\"\"\t\t\t>\n\t\t\t<span>Find out more<\/span>\n\t\t<\/a>\n\t\n\t\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"line_of_business":[365],"class_list":["post-1768","page","type-page","status-publish","hentry","line_of_business-not-assigned"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Board | Product support<\/title>\n<meta name=\"description\" content=\"Board is your trusted enterprise partner. 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