{"id":18626,"date":"2025-02-20T17:33:14","date_gmt":"2025-02-20T17:33:14","guid":{"rendered":"https:\/\/www.board.com\/customer\/integrated-business-planning-boiron-italia\/"},"modified":"2025-02-25T21:29:28","modified_gmt":"2025-02-25T21:29:28","slug":"integrated-business-planning-boiron-italia","status":"publish","type":"case-study","link":"https:\/\/www.board.com\/customer\/integrated-business-planning-boiron-italia","title":{"rendered":"Integrated Business Planning at Boiron Italia"},"content":{"rendered":"\t<section id=\"block_806cf4fd9e9acc63e1f6c800fdfd6917-\" class=\"block hero-case-study position-relative block-margin-bottom\">\n\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"320\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-1600x500.jpg\" class=\"hero-bg-fw wp-post-image\" alt=\"\" srcset=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-1600x500.jpg 1600w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-768x240.jpg 768w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-1536x480.jpg 1536w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-480x150.jpg 480w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-215x67.jpg 215w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron-572x179.jpg 572w, https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/1920x600_header-customer-page_boiron.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n\t\t<div class=\"overlay-gradient\" aria-hidden=\"true\"><\/div>\n\n\t\t<div class=\"breadcrumb-bar bg-brand-pearl\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t<ul class=\"d-flex flex-wrap list-unstyled mb-0 breadcrumbs\">\n\t\t\t\t\t\t\t<li class=\"mb-0 d-flex\"><span><span><a href=\"https:\/\/www.board.com\/\">Home<\/a><\/span><\/span><\/li>\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"hero-wrapper\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6\">\n\t\t\t\t\t\t<h1 class=\"display-2\">Integrated Business Planning at Boiron Italia<\/h1>\n\t\t\t\t\t\t<p><p>End-to-end planning to support decision-making in the pharmaceutical industry<\/p>\n<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n\n\t<section id=\"block_b0f825fa1cae194ec853518d4fdd049a-2\" class=\"block block--spc block-content-case-study single-page__post\">\n\n\t\t<div class=\"d-lg-none container\">\n\t\t\t\t<aside class=\"company-info\">\n\t\t\t\t\t<img decoding=\"async\" fetchpriority=\"high\" class=\"company-info__logo\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/boiron-logo-trimmed-4-768x301.png\" alt=\"Boiron Logo\" height=\"75\" width=\"75\">\n\t\t\n\t\t<div class=\"company-info__section\">\n\t\t\t<h2>Company stats<\/h2>\n\n\t\t\t\t\t\t<ul class=\"list-unstyled company-info__list list-with-ticks\">\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<p class=\"mb-0\"><strong>Industry: <\/strong>Personal Care, Pharmaceutical &amp; Healthcare<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<p class=\"mb-0\"><strong>Department: <\/strong>All<\/p>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Product range: <\/strong>+2,500 items<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Employees: <\/strong>3,500<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Pharmacies: <\/strong>24,000 (including OTC pharmacies and wholesalers)<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t<\/aside>\n\t\t\t<\/div>\n\n\t\t<div class=\"container container--narrow\">\n\t\t\t<div class=\"row justify-content-center\">\n\t\t\t\t<div class=\"col-lg-7 single-page__post-text\">\n\t\t\t\t\t\n\n<p style=\"text-align: justify;\">The European leading pharmaceutical group, specialized in the production and sales of homeopathic medicines, needed an innovative technological solution to <strong>improve planning, forecasting, analysis, and reporting across the organization.<\/strong><\/p>\n\n\t<section class=\"block block--spc columns-block wp-block-acf-testimonial-single\" id=\"block_88e0329c2cdb4745ae65844e34c070ec\"\t\tclass=\"\">\n\n\t\t\t\t\t<article class=\"card card--testimonial\">\n\t\t\t\t\n\t\t\t\t<div class=\"testimonial-quote\">\n\t\t\t\t\t<div class=\"testimonial-quote__wrap\">\n\t\t\t\t\t\t<p>\nOver the years, our planning and forecasting process has increasingly come to involve all business services, and efforts have been made to integrate them. So, Board\u2019s IBP approach proved a perfect match. We needed a robust tool that wouldn\u2019t force us to choose between flexibility and data quality \u2013 we wanted both! This was possible with Board.\n<\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-info-bottom\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-data\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-name\">Stefano Deiana<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"testimonial-job-info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"testimonial-role\">Head Of Management Control<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/article>\n\t\t\t<\/section>\n\n\n\n<p style=\"text-align: justify;\">Using the Board Intelligent Planning platform, Boiron Italia created a <strong>workflow-based planning and analytics environment, achieving high data quality, outstanding flexibility, and automation<\/strong>. Adopting an integrated approach with the Board solution, Boiron Italia runs a planning process <strong>across all departments<\/strong>, while generating a <strong>full monthly forecast <\/strong>based on information coming from each area of the organization, such as <strong>production, logistics, and the Office of Finance<\/strong>.<\/p>\n\n\n<p style=\"text-align: justify;\">Founded in 1932 by Jean and Henri Boiron, Boiron is a leading French pharmaceutical company specializing in the <strong>production and sale of high-quality homeopathic medicines<\/strong>. <strong>The group is listed on the stock market, operates in about 50 countries, and has over 3,500 staff.<\/strong><\/p>\n\n\n<p style=\"text-align: justify;\">Boiron has always passionately and rigorously committed themselves to developing homeopathy worldwide. The company pursues this aim with a vision of health based on the motto of \u201ctreating without harming\u201d \u2013 using safe and reliable homeopathic medicines, food supplements, and health products with a devotion to a <strong>personalized approach that puts the patient centre stage<\/strong>.<\/p>\n\n\n<p style=\"text-align: justify;\">Boiron has a dedicated subsidiary in Italy with a staff of 170.<\/p>\n\n\n<h3 class=\"wp-block-heading\" style=\"text-align: justify;\"><strong>Customer Profile<\/strong><\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li>operations in <strong>50 countries with 21 subsidiaries and distributors<\/strong><\/li>\n<li><strong>3 production sites<\/strong> (in France)<\/li>\n<li><strong>3,500 staff<\/strong><\/li>\n<li>over <strong>300 million patients worldwide,<\/strong> taking homeopathic medicines<\/li>\n<li>over <strong>400,000 health professionals worldwide<\/strong>, practicing homeopathy<\/li>\n<li>product range of over <strong>2,500 items<\/strong><\/li>\n<li>market of<strong> 24,000 pharmacies<\/strong>, including OTC pharmacies and wholesalers<\/li>\n<\/ul>\n\n\n<h3 class=\"wp-block-heading\">\u00a0<\/h3>\n\n\n<h3 class=\"wp-block-heading\"><strong>The cornerstones of optimum planning<\/strong><\/h3>\n\n\n<p style=\"text-align: justify;\">As a group subsidiary, Boiron Italia is highly structured in terms of business processes. Closely connected with the production side of the business, which mainly takes place in the group\u2019s facilities in France, the Italian headquarters is structured to handle distribution, commercialisation \u2013 including both the sales networks and medical\/scientific information networks \u2013 and the full range of business support activities carried out by the headquarters. This involves a substantial amount of planning, reporting, analysis, and forecasting to meet pharmaceutical market requirements.<\/p>\n\n\n<p style=\"text-align: justify;\"><em>Boiron has a very varied product range, made up of about 2,500 items and a very broad customer base \u2013 consisting of pharmacies, over-the-counter (OTC) pharmacies and pharmaceutical wholesalers,\u201d explains <strong>Stefano Deiana, Head of Management Control at Boiron Italia<\/strong>. \u201cWe operate in the OTC pharmaceutical sector (among others), which is a very competitive market, subject to volatile demand and substantial fluctuations in prices and business activities. Effective management and planning are therefore vital in our sector.<\/em><\/p>\n\n\n<p>Over the years, Boiron Italia\u2019s Management Control team has identified certain key requirements for its organization. Firstly, they always need full control and full knowledge of the company situation. Planning and analysis, with this in mind, are backed up by consistent, complete information regarding sales, distribution, production, operations, and economic and financial performance. As Stefano Deiana explains,<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nOur reports \u2013 which also go to the group\u2019s general management \u2013 need to combine an overview, on a large enough scale to be meaningful at company and top management level, with detailed breakdowns right down to individual item level.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">It is also extremely important for Boiron to provide reports quickly, with the information set out in a flexible yet accurate and certified way. <strong>Speed is vital because the Boiron Group is stock market listed so must legally interact with the markets transparently.<\/strong> Additionally, when working in a highly competitive industry, speed keeps organizations ahead of the curve in market trends, a major business advantage.<\/p>\n\n\n<p style=\"text-align: justify;\">All of these management requirements are incorporated into the planning process, as Stefano Deiana explains:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nStarting with the plan, we proceed in line with it and analyse deviations periodically, so that we can react and re-plan accordingly, on the principle of continuous improvement. This is why, over the years, our planning and forecasting process has increasingly come to involve all business services, and efforts have been made to integrate them. So, Board\u2019s Integrated Business Planning (IBP) approach proved a perfect match for our approach.\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\">Areas for improvement<\/h3>\n\n\n<p style=\"text-align: justify;\">Planning at Boiron Italia is done by the Management Control team. The process begins with a business plan which is then incorporated into a budgeting process. This starts from the sales budget; inputs for all other business areas cascade down from it. This enables Boiron Italia to determine budgets for logistics, (with a forecast of procurement and a valuation of the cost of goods sold), human resources and personnel administration, and other key business functions for all company departments.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nAt the same time as adopting this planning process, the Management Control team also introduced an organizational change: each service became responsible for the budget for each of its cost centres, explains Stefano Deiana. \u201cIt\u2019s not until a later stage that we in the team collect all the information (figures and feedback) sent to us by the departments, carry out the various analyses, and create a concise income statement. This enables us to send a summary to general management, setting out all necessary information to be able to make quick decisions, as well as focusing on the essential points that need to be raised with the group\u2019s management.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">To support this planning process, Boiron Italia used to have an IT architecture and workflow that was well structured but hampered by the technological limitations of legacy solutions before Board. In particular, there were difficulties in the forecasting phase which slowed the delivery of annual forecasts. Ideally, there should have been \u00a0one forecast per month, but with the legacy platform it was more realistic to produce three forecasts per year. The problem stemmed from each department processing its own data in a different application and then had to transferring it to the main system in order to have access to the other tools required to complete the forecast. In the specific case of the sales area, the previous system was too rigid, as Stefano Deiana recalls:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n\u201cOn the previous system, it was not possible to make changes in the selected product-customer forecast level. But in our industry, in many cases, being able to focus on an individual item or on certain clusters makes a huge difference in understanding market trends. That\u2019s why we had to use countless Excel worksheets, which then had to be put back into the main system.\u201d\n<\/blockquote>\n\n<p style=\"text-align: justify;\">Cost management presented a similar problem. Using a different module on the previous system, Management Control used to provide a \u201ccost sheet\u201d for entering the costs of each department. Once the data is received, the Management Control team then enters the proposal and reference data for the forecasts, provided by the managers of each department, \u00a0using a range of different applications. Finally, after collecting the forecasts, Management Control consolidates the data from the different applications. Each data input operation was highly time consuming but, more importantly, it was difficult to maintain consistency and quality of data across the large number of input operations.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nIt was a long and laborious process,\u201d says Deiana. \u201cBecause of all these data input operations, accounts could easily get out of balance, compromising certification and data quality, and causing unacceptable delays in the processing of final forecast reports. Basically, it used to take about a month to complete this type of process. While this might have been acceptable at the budget stage, it was way too long to wait for forecasts during the year, so we only managed to do two or three forecasts per year, rather than meeting our target of one new forecast every month. In an industry like ours, where things change very suddenly, it was vital to speed the process up and shorten forecasting times to just a few days. Put simply, if planning information was not made available before the end of the month, it was too late.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">Further to this, if, with the old system, one of the revenue assumptions set out at the beginning of the month changed, \u00a0which was highly likely in such a volatile business environment, the Boiron team did not have the flexibility to change planning easily. All too often, the team would have \u00a0\u00a0to go back to the beginning and retrace the input of operations again, including all the aforementioned issues with this.<\/p>\n\n\n<h3 class=\"wp-block-heading\"><strong>Flexible planning with uncompromising data quality<\/strong><\/h3>\n\n\n<p style=\"text-align: justify;\">Once the problems and areas for improvement had been identified, Boiron Italia decided to make a start on design work with SDG, a Board partner, while simultaneously undertaking a software selection process to identify the planning, forecasting, and reporting solution that would best meet the company\u2019s needs. The Management Control team set about drawing up a list of imperatives:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nWe established a number of essential features that the planning process had to have,\u201d recounts Deiana. \u201cFirst of all, we wanted to implement a single work environment to be shared between all departments, so that we wouldn\u2019t have to transfer data between departments, \u00a0and so that we could share the same database and work together on the same information assets. Secondly, we needed a more agile and efficient system of workflow management. Lastly, we need the system to be capable of working very fast, with information updates at daily intervals. To meet these criteria, the planning solution had to deliver very high performance, both in terms of flexibility and automation.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">It was extremely important to have flexibility at forecasting level. The sales team and Sales Director need to be able to adjust the volume they produce forecasts, so that \u2013 depending on the period and the prevailing business requirements \u2013 they could focus on product groupings or individual items, or on client\u00e8le clusters or specific customers. But this flexibility had to be achieved without compromising data consistency. As Deiana explains:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nWe needed a robust tool that wouldn\u2019t force us to choose between flexibility and data quality \u2013 we wanted both! And this was possible with Board. Other solutions on the Performance Management and BI market often prioritise flexibility, to the detriment of information consistency; or prioritise data structure, to the detriment of flexibility of analysis and vision. What\u2019s more, the tool we were looking for had to have automated capabilities, both for information management and for the process of allocation, by means of drivers, to ensure rapid forecasting and hence prompt action on the market.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">The Management Control team oversee the applications built on Board, since \u00a0they are responsible for managing and supervising the entire planning process. However, Board is used throughout the organization, across all departments including the \u00a0Office of Finance. One of the strengths of the Board platform is its ability to combine strategic and financial analysis and planning with non-financial and operational analysis and planning.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nIt\u2019s not easy to get people who don\u2019t deal directly with management control involved in economic matters, but over the years we\u2019ve managed to build a common language,\u201d points out Deiana. \u201cI have to say that even the departments most reluctant to be involved at first now appreciate having a panel on Board that enables them not only to keep track of the economic aspects of their budget but also to plan their own activities.\n<\/blockquote>\n\n<p>Each Department Manager is in charge of the budgeting process within their area, which helps to promote a corporate culture of accountability in relation to cost control and management.<\/p>\n\n\n<p><em>Board has been a huge help to us in getting the departments \u2013 even the ones least connected with Management Control \u2013 to understand the importance of cost control,\u201d <\/em>explains Deiana.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nBeing directly responsible for managing their own economic impact on business performance has made the stakeholders of decision-making processes, even those not specifically related to finance, more accountable,- says Daniel Levasseur, CIO at Boiron Italia. &#8211; In fact, this is one of the advantages of Board\u2019s design: it has a flexible, intuitive interface that means it can be used effectively in the most finance-related environments, as well as in the IT department and in the more operational areas.\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\"><strong>The IT architecture for planning<\/strong><\/h3>\n\n\n<p style=\"text-align: justify;\">The implementation of Board at Boiron Italia followed two fundamental prerequisites from the IT point of view: integration and data quality. As far as integration is concerned, Boiron\u2019s aim was to combine multiple applications and platforms into a macro-system, where Board would play a pivotal role, without having to adapt business processes to the information systems and software applications. Instead, Board would do the opposite and \u00a0\u00a0shape the tools to be used around the business logic they are designed to serve.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nThe architecture on which information management, planning and analysis is now based at Boiron reflects the requirements of the organizational and decision-making processes and the activities that people carry out in practice on a daily basis,\u201d says Daniel Levasseur. \u201cThe integration between the various systems and solutions is not merely technical, in other words transferring data from one platform to another; it\u2019s something much more significant. Basically, it\u2019s a single working environment, which combines cloud-based systems and applications (designed mainly for Group use at international-level) with local systems and applications (relating to the Italian subsidiary only, for example), without sacrificing continuity or sharing, where information is exchanged automatically, without the need for any manual intervention.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">With its unified environment, <strong>Board has become a key platform that Boiron could immediately take advantage of. Board brings a new approach to unification, logic standardization, and process automation.<\/strong> Just as Board enables analysis, planning, and forecasting across all data collected across all organizational stakeholders in the decision-making processes, Boiron\u2019s information ecosystem is based on a solid, comprehensive data baseline.<\/p>\n\n\n<p style=\"text-align: justify;\">The second prerequisite noted above, data quality, \u00a0is supported by a high-performance Data Warehouse:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nWe see the Data Warehouse as more than just a repository for \u201craw\u201d data. For us, it\u2019s a place for storing cleaned, corrected data in a structured way, ready for use in subsequent operations,\u201d continues Daniel Levasseur. \u201cIn view of the complexity of our information assets, in fact, we have decided to make every effort to have a Data Warehouse with certified, monitored, secure information, with which to build data marts and other analysis objects.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">With a solid database, Boiron can group together and consolidate information from certain business-related areas, according to the company\u2019s needs, to use for analytics, planning, and forecasting on the Board platform. Data governance and data quality remain cornerstones to this approach.<\/p>\n\n\n<p>\u00a0At information level, Board is fed by the Boiron Data Warehouse, through the company ERP (JD Edwards) and CRM. In turn, Board feeds the Data Warehouse with data processed on the Decision-Making Platform.<em> <\/em><\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nThere is a Single Version of Truth, which, among other things, eliminates the time-consuming operations and errors caused by redundant manual data entry tasks. Even our auditors were impressed by the quality of our Data Warehouse and the systemic architecture, of which Board is one of the main solutions &#8211; Levasseur points out.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">The Board project took about 8 months to implement (from kick-off to go-live), which is quick, in the opinion of Boiron\u2019s CIO, considering how ambitious the project was. The Intelligent Planning Platform was incorporated into a complex macro-system of solutions to extend its use across mutliple areas and company functions, including all cost centre managers. In the words of Boiron\u2019s CIO:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nThe Board project was very agile in the way it progressed. It consistently followed the roadmap we had outlined for Boiron, and \u2013 even more importantly \u2013 it never interrupted our budgeting and forecasting processes.\u00a0 In fact, we managed to remain fully functional even during the platform deployment. This also enabled us to carry out a kind of double-check with production, to work out which aspects of planning and analytics applications to adapt and improve, according to the needs of the organization. During the completion of the project, we therefore had a \u201cturnkey\u201d system.\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\"><strong>Flexibility at work<\/strong><\/h3>\n\n\n<p style=\"text-align: justify;\">The planning environment in Board is shared. Managers of each planning area (such as sales or logistics) see their \u201cworld\u201d profiled to a certain level of access and visibility (partly due to company privacy policy) according to their dedicated user profile. This does not mean everyone is closed off in their own area; sharing is made possible by a summary panel. Instead, everyone is responsible for their own planning area to ensure that the decision-making processes are not fragmented. In fact, the Management Control team has designed a control panel that supervises the various areas of the company, such as sales planning, logistics, marketing, payroll and personnel administration, and cost centre managers.<\/p>\n\n\n<p style=\"text-align: justify;\">The planning method used in the sales area is a good example of how Board makes Boiron\u2019s decision-making process flexible, in full collaboration with the Management Control managers:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nLet\u2019s look, for example, at a forecast generated by the sales department based on turnover for a given point in the year. Individual items still lie at the root of the process, but the Sales Managers can modify their groupings to meet business review needs, with the support of drill-down capabilities that reach the most granular detail,\u201d explains Deiana. \u201cWhat\u2019s more, the Sales Managers can use Board\u2019s \u201csplit &#038; splat\u201d function to reallocate forecasts on all \u201cleaf\u201d elements, by means of drivers that consider historic sales data. With Board, this type of grouping and feature can also be applied to customers, thus creating variable clusters of customers.\n<\/blockquote>\n\n<p><em> <\/em>In this respect, the benefits of Board include the automation of calculations, for example. driver-based reallocation is done automatically.<\/p>\n\n\n<p style=\"text-align: justify;\">As for drill-down capabilities, Boiron\u2019s CIO points out that Board is capable of high granularity, reaching right down to, for example, an individual line of a customer order or supplier order, or an individual line of an invoice, or an individual warehouse transaction, or an individual accounting record. According to Levasseur,<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nIt\u2019s up to the user to decide what level of detail they want to go down to, but with Board it\u2019s possible to combine this with a broader vision, with aggregated views or maximally granular analyses.\n<\/blockquote>\n\n<p style=\"text-align: justify;\"><strong>Board\u2019s flexibility at Boiron Italia can also been seen in reporting processes.<\/strong> Going back to the sales area again, Board receives real-time information from the marketing departments that deal with product launches or pricing changes. This information is then also sent to the sales area so that everyone can operate in a single work environment. The logistics area, in turn, checks the stocks of the various products, generates purchasing forecasts for future months, and applies any logistical constraints to the stocks. This information is also shared with the sales department, and \u2013 thanks to Board\u2019s unified planning and reporting environment \u2013 evidence of this information appears in the sales area reports in the form of alerts to check the availability of certain products.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nWe\u2019ve used the Board platform to create a dedicated reporting process for the sales area, which goes beyond the forecast area and is updated every day on the basis of sales orders, in real time, thus showing us the actual situation compared to the daily plan, and enabling us to enter other data, such as pharmacy sell-out data, Deiana confirms.\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\"><strong>Planning with the fullest possible knowledge<\/strong><\/h3>\n\n\n<p>Board has also been used to create a panel for each cost centre manager, which is automatically fed with definitive accounting data for a given month. This application has turned out to be very useful for cost centre managers at Boiron Italia because a whole series of important information for the company\u2019s decision-making process is pre-entered in the months that follow the one being scrutinized.<em> <\/em><\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nFor example, using the Group\u2019s business management application, we enter all the Direct Purchase Orders (DPOs) expected for future months. So, using the Board application for cost centres, each manager has constant sight of a cost that they have already committed for future months, and therefore has a clear idea of whether or not their planning is \u201cspacious\u201d enough to be confirmed,\u201d explains Deiana.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">It is worth noting that cost centre managers not only have sight of purely accounting-related data but can also view details, <strong>including non-financial operational data, such as information about DPOs. This data is drillable into cost accounting to identify the destination of certain costs within an account<\/strong>. Board also provides the benefits of visibility and full awareness by means of a dedicated workflow management panel for Management Control, where the platform acts as a \u201ccontrol tower\u201d for the various planning setups in use at any \u00a0given time of the year, while also providing evidence of data start-up dates, sales data, accounting data, and warehouse data.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nThanks to Board, we have a clear picture at all times of which planning processes are in progress and what information has been loaded, for each planning phase: start-up, parametric and setting, sales, marketing, logistics, and the cost accounting phase, in other words the phase that involves all the cost centres,\u201d explains Deiana. \u201cFrom this panel created on Board, it is easy for us to open and close the planning process for a particular department within the group; uploads between one area module and another are automatic, and we can keep track of changes made at a given moment by an individual user or individual departments.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">Once the accounting phase has been closed, the Management Control team uses Board to send semi-automatic feedback to all cost centre managers in the form of intuitive, easy-to-use reports tailored to the profile of the user. In turn, each cost centre manager can send Management Control a statement of their actual situation compared with their planned situation and highlight any deviations. This means that both the cost centre managers and Management Control team are fully and immediately aware of any deviations, so that contact can be made with the various stakeholders in the decision-making process.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nNow we can request feedback immediately and receive comments on these deviations, so as to get as clear an idea as possible of their type and extent, and start devising corrective action,\u201d says Deiana. \u201cI would also like to stress that our income statement is \u201clive\u201d, so to speak: as soon as the planning is done \u00a0we can see the results and how they change in our income statement. This means we can respond during the planning process to implement any corrective action.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">Before<em> <\/em>the company started using Board, it used to take about a month to close this whole process. \u00a0Now, Boiron manages to carry out end-to-end planning between all its departments and close a full monthly forecast within just a few days.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nWhen we say \u2018full forecast\u2019 we mean a forecast that takes account of each business area and all the services, i.e.: accounting, production, logistics, cost centres and finance,\u00a0explains Deiana.\u00a0 In the case of logistics, we also use Board to launch procurement planning and production requests. By the end of the second working day, we close our turnover and balance the values between our sales, warehouse, and accounting transactions. On the fourth day, we close our costs in accounting (including for statements to the group\u2019s central management and reports for the markets) and also receive feedback on any deviations between the actual situation and planned situation. Under this timetable, by the end of the eighth working day of the month, we manage not only to close the planning process and generate a full monthly forecast but also give General Management a clear picture of any deviations and what we think should be done about them.\n<\/blockquote>\n\n<h3 class=\"wp-block-heading\"><strong>Managing unforeseen circumstances and emergencies<\/strong><\/h3>\n\n\n<p style=\"text-align: justify;\">By using Board during an unexpected event of huge worldwide impact, like the COVID-19 pandemic in early 2020, the Boiron Group saw further confirmation of the Intelligent Planning Platform\u2019s capabilities. In fact, just before the outbreak of the emergency, Boiron had already consolidated the processes of reporting, planning, budgeting, and forecasting, and promoted a set of best practices for use of the software throughout the organization. As a result, the fact that the pandemic revolutionized every priority and activity planned up to that moment did not interrupt the logic of the processes, or interrupt business continuity, or even make it necessary to add new features or applications to deal with the situation. As Deiana explains:<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nOur planning on Board already had all the necessary features and flexibility to deal with changing market needs. The pandemic certainly had a major effect on the OTC pharmaceutical market, in which we operate. For example, we had totally unexpected peaks in demand and a high degree of volatility with regard to individual items. As a result, we had to review all our production planning with the Group, and we had to re-plan all our promotional activities, re-allocate resources and review our profitability. But the Management Control team, the general management and all the department managers agree that the planning process built on the Board platform already had all the flexibility and automation that we needed to manage the changes, even the most unexpected ones. We didn\u2019t have to change anything substantial in our planning process or change the nature of our business logic.\n<\/blockquote>\n\n<p style=\"text-align: justify;\">In fact, Boiron was able to concentrate on individual items and certain clusters of customers during the emergency by taking full advantage of Board\u2019s flexibility and the aspects of the platform that best met these needs, while also monitoring business performance against existing plans.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n\u201cWe managed to re-plan all our production and distribution and all our activities in an incredibly short time. Board has given us speed and flexibility, while ensuring consistency and integration between all departments,\u201d confirms Deiana.\n<\/blockquote>\n\n<p>During the global pandemic, Board proved to be useful for enabling individuals and departments to work remotely, which almost all staff had to start doing.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\nPlatforms like Board have proved to be really useful in this respect, because they\u2019re designed and developed with a technology that enables remote working, even in highly complex situations, where people have been separated from their habitual \u201cphysical\u201d place of work, &#8211; said Levasseur.\n<\/blockquote>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"col-lg-3\">\n\t\t\t\t\t<div class=\"d-none d-lg-block\">\n\t\t\t\t\t\t\t<aside class=\"company-info\">\n\t\t\t\t\t<img decoding=\"async\" fetchpriority=\"high\" class=\"company-info__logo\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/02\/boiron-logo-trimmed-4-768x301.png\" alt=\"Boiron Logo\" height=\"75\" width=\"75\">\n\t\t\n\t\t<div class=\"company-info__section\">\n\t\t\t<h2>Company stats<\/h2>\n\n\t\t\t\t\t\t<ul class=\"list-unstyled company-info__list list-with-ticks\">\n\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<p class=\"mb-0\"><strong>Industry: <\/strong>Personal Care, Pharmaceutical &amp; Healthcare<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<p class=\"mb-0\"><strong>Department: <\/strong>All<\/p>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Product range: <\/strong>+2,500 items<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Employees: <\/strong>3,500<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<p class=\"mb-0\"><strong>Pharmacies: <\/strong>24,000 (including OTC pharmacies and wholesalers)<\/p>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t<\/aside>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n\t\n\n\t<section id=\"block_4de3552693b7bb1e6f2ab22f83a5695e-3\" class=\"block block--spc columns-block block-title-template pb-0 bg-shade-50 block-title-case-study\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t<div class=\"column-content text-start align-self-start\">\n\t\t\t\t\t\t\t\t\t\t\n\n<h3 class=\"wp-block-heading has-text-align-center visual-h2\">You may also be interested in<\/h3>\n\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_42d7d81b0cfbfa972af7a405ebc00ee2-4\" class=\"block block--spc columns-block block-case-studies-feed block-case-studies-card-feed grid grid--3 bg-shade-50\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\n<article class=\"card card--casestudy-archive\">\n\t<div class=\"casestudy-img ratio ratio-16x9\">\n\t\t\t\t\t<img class=\"casestudy-feature-img\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/07\/1920x1080_VIMEO-thumbnail_Amadori-768x432.jpg\" alt=\"\" loading=\"lazy\">\n\t\t\t\t\t\t\t\t<div class=\"casestudy-logo-wrap\">\n\t\t\t\t\t\t<img class=\"casestudy-logo-bg\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/themes\/board\/assets\/images\/casestudy-logo-bg.svg\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t<img class=\"casestudy-logo\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/07\/LogoAmadoriNew-215x47.png\" alt=\"\" loading=\"lazy\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<div class=\"card-body\">\n\t\t<div class=\"casestudy-copy\">\n\t\t\t\t\t\t\t<p>Consumer Packaged Goods<\/p>\n\t\t\t\n\t\t\t<p>Transformation of Demand Planning Processes at the Amadori Group<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"casestudy-nav\">\n\t\t\t<a href=\"https:\/\/www.board.com\/customer\/transformation-of-demand-planning-processes-at-the-amadori-group\" class=\"btn-link btn-link--primary btn-link--arrow\" >\n\t\t\t\t<span>View case study<\/span>\n\t\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/article>\n\n<article class=\"card card--casestudy-archive\">\n\t<div class=\"casestudy-img ratio ratio-16x9\">\n\t\t\t\t\t<img class=\"casestudy-feature-img\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/07\/1920x600_header-customer-page_Scandic-Hotels-768x240.jpg\" alt=\"\" loading=\"lazy\">\n\t\t\t\t\t\t\t\t<div class=\"casestudy-logo-wrap\">\n\t\t\t\t\t\t<img class=\"casestudy-logo-bg\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/themes\/board\/assets\/images\/casestudy-logo-bg.svg\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t<img class=\"casestudy-logo\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2025\/07\/Scandic.svg\" alt=\"\" loading=\"lazy\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<div class=\"card-body\">\n\t\t<div class=\"casestudy-copy\">\n\t\t\t\t\t\t\t<p>Tourism &amp; Hospitality<\/p>\n\t\t\t\n\t\t\t<p>Annual Planning and Rolling Forecasting at Scandic Hotels<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"casestudy-nav\">\n\t\t\t<a href=\"https:\/\/www.board.com\/customer\/annual-planning-and-rolling-forecasting-at-scandic-hotel\" class=\"btn-link btn-link--primary btn-link--arrow\" >\n\t\t\t\t<span>View case study<\/span>\n\t\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/article>\n\n<article class=\"card card--casestudy-archive\">\n\t<div class=\"casestudy-img ratio ratio-16x9\">\n\t\t\t\t\t<img class=\"casestudy-feature-img\" decoding=\"async\" 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href=\"https:\/\/www.board.com\/customer\/cereal-docks-slashes-data-prep-time-by-more-than-50-with-unified-planning-and-consolidation\" class=\"btn-link btn-link--primary btn-link--arrow\" >\n\t\t\t\t<span>View case study<\/span>\n\t\t\t\t<span class=\"ico icon-chevron-right\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/article>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section id=\"block_578ddde42f6e2460c2ce0e74bde8a994-5\" class=\"block block--spc columns-block pt-0 pb-0 bg-shade-50 cs-single-block-wrap cs-single-button-col\">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t\t<a href=\"\/customers\" class=\"btn-link btn-link--violet\"  target=\"\"\t\t\t>\n\t\t\t<span>View more success stories<\/span>\n\t\t<\/a>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_523ba8587693934e79676a326958e951-6\" class=\"block block--spc columns-block spacing-md footer-cta bg-violet-700\">\n\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/08\/pre-footersvg.svg\" class=\"shape-bg-image shape-bg-image-left\" alt=\"Background image shape - left\" height=\"510\" width=\"930\">\n\t\t\t<div class=\"overlay-gradient\"><\/div>\n\t\t<div class=\"container position-relative columns-70-30\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">Let&#8217;s see what Board can do for you.<\/h2>\n\n\n\n<p>Get a tour of the Enterprise Planning Platform in action.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\t\t<a href=\"https:\/\/www.board.com\/request-demo\" class=\"btn-link btn-link--white\"  target=\"\"\t\t\t>\n\t\t\t<span>Talk to an expert<\/span>\n\t\t<\/a>\n\t\n\t\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>End-to-end planning to support decision-making in the pharmaceutical industry<\/p>\n","protected":false},"author":1,"featured_media":18627,"template":"","case-study-customer":[606],"case-study-department":[863],"case-study-industry":[895,870],"case-study-country":[904],"decisional-phase":[],"class_list":["post-18626","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-customer-boiron","case-study-department-all","case-study-industry-personal-care","case-study-industry-pharmaceutical-healthcare","case-study-country-italy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integrated Business Planning at Boiron Italy<\/title>\n<meta name=\"description\" content=\"End-to-end planning to support decision-making in the pharmaceutical industry\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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