{"id":3638,"date":"2024-10-18T08:16:03","date_gmt":"2024-10-18T08:16:03","guid":{"rendered":"https:\/\/www.board.com\/?page_id=3638"},"modified":"2025-02-26T17:59:34","modified_gmt":"2025-02-26T17:59:34","slug":"premium-support-plans","status":"publish","type":"page","link":"https:\/\/www.board.com\/support\/premium-support-plans","title":{"rendered":"Premium Support Plans"},"content":{"rendered":"\t<section id=\"block_7cc81acf957eeda5dfff266cceba7198-\" class=\"block block--spc columns-block block-hero-bubble grid grid--2 block-margin-bottom\">\n\t\t<div class=\"breadcrumb-bar bg-brand-pearl\">\n\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t<ul class=\"d-flex flex-wrap list-unstyled mb-0 breadcrumbs\">\n\t\t\t\t\t\t\t<li class=\"mb-0 d-flex\"><span><span><a href=\"https:\/\/www.board.com\/\">Home<\/a><\/span><\/span><\/li>\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"container\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content d-flex align-items-center\">\n\t\t<div class=\"hero-grad-left\">\n\t\t\t<div class=\"hero-grad-copy\">\n\t\t\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Premium Support<\/h1>\n\n\n\n<p>Meet your partners in Enterprise Planning success.<\/p>\n\n\n\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div class=\"column-content text-start align-self-start\">\n\t\t<div class=\"hero-grad-right\">\n\t\t\n\t\t\t\t\t<img decoding=\"async\" class=\"hero-bubbles-bg hero-bubbles-bg--small\" src=\"https:\/\/www.board.com\/wp-content\/themes\/board\/assets\/images\/bubbles--small.svg\" alt=\"\" \/>\n\t\t\n\t\t\n\t\t\t\t\t\n\t\t\t\n\t\t\t<img decoding=\"async\" class=\"hero-bubbles-feature \" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/10\/hero-premium-support-page-2-768x432.jpg\" alt=\"\" \/>\n\t\t\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n\t<section id=\"block_88679b73efc861f4cca8a4bfb92f95d9-1\" class=\"block block--spc columns-block block-margin-bottom bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_d0547466c0a353add5ab57aabb2c1424\" class=\"column-content   text-start align-self-start column-narrow column-narrow-extra\">\n\t\t\n\n<p>From deployment to adoption, from strategic planning to unplanned changes, Board\u2019s expert customer success and support professionals are here to help you make the most of your Enterprise Planning investment. Compare plans below and ask your account executive how a premium support plan can give you the lasting competitive edge (and peace of mind) your enterprise deserves.<\/p>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<section id=\"block_ec73bd12e86adf06f66f05cdd8243822-2\" class=\"block block--spc columns-block pt-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_5a4a914b655311c6dd4dfddcb028f918\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<style type=\"text\/css\" media=\"all\">\n\n.table-responsive {\n    display: block;\n    width: 100%;\n    overflow-x: auto;\n    -webkit-overflow-scrolling: touch;\n}\n\ntable { border: none; }\n            table.premium-table thead {\n                text-transform: uppercase;\n            }\n\n            table.premium-table tfoot tr {\n                background-color: #2E384E;\n                color: white;\n            }\n\n            table.premium-table tbody tr:nth-of-type(odd) {\n                background: rgba(46,56,78,0.05);\n            }\n\n            table.premium-table td + td,table.premium-table th + th {\n                border-left: 5px solid white;\nborder-right: none;\n            }\n\n            table.premium-table tbody tr > :nth-child(3) {\n                background-color: rgba(21,237,237,0.02);\n            }\n\n            table.premium-table tbody tr > :nth-child(4) {\n                background-color: rgba(50,190,240,0.02);\n            }\n\n            table.premium-table tbody tr > :nth-child(5) {\n                background-color: rgba(26,102,161,0.05);\n            }\n\n            table.premium-table tr.th-row {\n                color: white;\n                border-right: 0;\n                background: linear-gradient(to right,#2e384e,rgba(46,56,78,0) 100%) !important;\n            }\n\n            table.premium-table tr.th-row th {\n                border-right: 0;\n                font-weight: 900;\n            }\n\n            table.premium-table tr:not(.th-row) td:not(:first-child) {\n                text-align: center;\n            }\n\n            table.premium-table tbody tr:not(.th-row) td {\n                padding-top: 0.5rem;\n                padding-bottom: 0.5rem;\n            }\n\n            .premium-table th,.premium-table td {\n                vertical-align: middle;\n                border-top: 0 !important;\n                border-bottom: 0 !important;\n                word-break: break-word;\n                white-space: nowrap;\n            }\n\n            .size-18 > h5 {\n                font-size: inherit;\n            }\n\n            .size-18 > h5 + p {\n                margin-top: 5px;\n            }\n        <\/style>\n\n\n\n<div class=\"table-responsive\">\n        <table class=\"table table-striped premium-table size-17 my-4\">\n            <thead class=\"size-19\">\n                <tr class=\"text-center\">\n                    <th>&nbsp;<br\/><\/th>\n                    <th class=\"weight-400\" width=\"12%\"><strong>Basic<\/strong><\/th>\n                    <th class=\"weight-700\" style=\"color: #15eded;\" width=\"12%\"><strong>PREMIUM BRONZE<\/strong><\/th>\n                    <th class=\"weight-900\" style=\"color: #32bef0;\" width=\"\">Premium Silver<\/th>\n                    <th class=\"weight-900\" style=\"color: #253e7d;\" width=\"\">Premium Gold<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr class=\"th-row\">\n                    <th>Platform Support 24x7x365<\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Priority queuing<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Unlimited case Submissions<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>First response Time*<\/td>\n                    <td class=\"\">6 hours<\/td>\n                    <td class=\"\">3 hours<\/td>\n                    <td class=\"\">2 hours<\/td>\n                    <td class=\"\">1 hour<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Monitoring &#038; Backups<\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Configuration of Use Case monitoring tool<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Advanced logging and alerting<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Gold recovery point objective service<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Enablement<\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Quarterly Business \/ Support reviews<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Product Support Toolkit Training<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Customer Center of Excellence Training and Guidance<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Annual end-user adoption surveys&nbsp;<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Annual application health checks<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Use case Support (Mon &#8211; Fri)<\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Use case support<\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">Assigned specialists<\/td>\n                    <td class=\"\">Assigned specialists<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Development advisory guidance<\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">3 hours per month<\/td>\n                    <td class=\"\">6 hours per month<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Use Cases supported **<\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">&nbsp;<br\/><\/td>\n                    <td class=\"\">1<\/td>\n                    <td class=\"\">3<\/td>\n                <\/tr>\n                <tr class=\"th-row\">\n                    <th>Other Benefits<\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                    <th>&nbsp;<br\/><\/th>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Exclusive access \/ discounts for Customer events<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n                <tr class=\"size-18\">\n                    <td>Preferred eligibility for BEAP (Board Early Adopter Program)&nbsp;<\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">&nbsp;<br\/><\/td>\n                    <td class=\"size-24\">\u2022<\/td>\n                <\/tr>\n            <\/tbody>\n            <tfoot>\n                <tr class=\"size-18\">\n                    <td class=\"size-20 weight-900\">Price<\/td>\n                    <td style=\"word-break: revert; white-space: break-spaces;\">Included in SaaS pricing<\/td>\n                    <td colspan=\"3\">Contact your Board Sales or Key Account Manager for details\u200b<\/td>\n                <\/tr>\n            <\/tfoot>\n        <\/table>\n<p>** Use case complexity will be considered<\/p>\n<\/div>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<div id=\"block_04e2edc5cffce362c38d269f8d38302d-7-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_68e2e08c3a574a368b0bec6f299d1900-3-heading-1\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_68e2e08c3a574a368b0bec6f299d1900-3-collapse-1\" aria-expanded=\"true\" aria-controls=\"block_68e2e08c3a574a368b0bec6f299d1900-3-collapse-1\"><strong>Platform Support 24 X 7 X 365<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_68e2e08c3a574a368b0bec6f299d1900-3-collapse-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_68e2e08c3a574a368b0bec6f299d1900-3-heading-1\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>All Board Customers are eligible for basic software and cloud infrastructure support to enable the usage of core Board functionality . Our Product Support team is available 24x7x365 and addresses issues such as connectivity, access, single sign-on, and other platform related issues.&nbsp;<br>This team does not address issues specific to a custom Use Case.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_966b621ff6e409bae43ebed4286c4c0b-4-heading-2\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_966b621ff6e409bae43ebed4286c4c0b-4-collapse-2\" aria-expanded=\"true\" aria-controls=\"block_966b621ff6e409bae43ebed4286c4c0b-4-collapse-2\"><strong>Unlimited case submissions<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_966b621ff6e409bae43ebed4286c4c0b-4-collapse-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_966b621ff6e409bae43ebed4286c4c0b-4-heading-2\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board does not limit the number of interactions or case submissions through our Case Portal.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_f8d843da432f7ae97bdcde5b48682d33-5-heading-3\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_f8d843da432f7ae97bdcde5b48682d33-5-collapse-3\" aria-expanded=\"true\" aria-controls=\"block_f8d843da432f7ae97bdcde5b48682d33-5-collapse-3\"><strong>Priority queuing<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_f8d843da432f7ae97bdcde5b48682d33-5-collapse-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_f8d843da432f7ae97bdcde5b48682d33-5-heading-3\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Cases raised by Customers under a basic agreement are managed on a first come first served basis.&nbsp;<br>All cases raised by Customers under a Bronze, Silver or Gold support offering are prioritised over those raised by Customers under basic support.&nbsp;<br>Note, severity 1 cases will always be prioritised irrelevant of support package purchased.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_7b9ea44e80d28aaec391d19b7c764ac1-6-heading-4\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_7b9ea44e80d28aaec391d19b7c764ac1-6-collapse-4\" aria-expanded=\"true\" aria-controls=\"block_7b9ea44e80d28aaec391d19b7c764ac1-6-collapse-4\"><strong>First response time*<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_7b9ea44e80d28aaec391d19b7c764ac1-6-collapse-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_7b9ea44e80d28aaec391d19b7c764ac1-6-heading-4\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>The tier of support package dictates the time by which Board guarantees a factual, non-automated response to cases raised by the Customer within the Board Support platform.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\t<section id=\"block_1bc6d3244923f80031f57c8e4b017823-8\" class=\"block block--spc columns-block pb-0 bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_2b5ccf8d1471f6ca4647752970004942\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Monitoring &amp; Backups<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<div id=\"block_7d4ba8251783f118e4282bab36d87fcf-12-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-shade-50\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_c3a72f675230acbb2ce166680e789ee3-9-heading-5\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_c3a72f675230acbb2ce166680e789ee3-9-collapse-5\" aria-expanded=\"true\" aria-controls=\"block_c3a72f675230acbb2ce166680e789ee3-9-collapse-5\"><strong>Configuration of Use Case monitoring tool<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_c3a72f675230acbb2ce166680e789ee3-9-collapse-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_c3a72f675230acbb2ce166680e789ee3-9-heading-5\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board will assist with the installation of Board&#8217;s standard Log Management application (database and capsule) designed to provide system usage &amp; user adoption insights.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_0e02a6b396c5c22105d9139f87087ad1-10-heading-6\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_0e02a6b396c5c22105d9139f87087ad1-10-collapse-6\" aria-expanded=\"true\" aria-controls=\"block_0e02a6b396c5c22105d9139f87087ad1-10-collapse-6\"><strong>Advanced logging and alerting<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_0e02a6b396c5c22105d9139f87087ad1-10-collapse-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_0e02a6b396c5c22105d9139f87087ad1-10-heading-6\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Board will provide deeper technical insights and alerts, specific to the customer&#8217;s Use Case.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_dd157fb421332ec112ff27534fb69281-11-heading-7\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_dd157fb421332ec112ff27534fb69281-11-collapse-7\" aria-expanded=\"true\" aria-controls=\"block_dd157fb421332ec112ff27534fb69281-11-collapse-7\"><strong>Gold Recovery Point Objective service<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_dd157fb421332ec112ff27534fb69281-11-collapse-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_dd157fb421332ec112ff27534fb69281-11-heading-7\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Gold Premium Support customers will benefit from a 4-hour Recovery Point Objective (versus Basic at 24 hours) for all Production instances.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\t<section id=\"block_396504bb257eba00687b17fed2d03829-13\" class=\"block block--spc columns-block pb-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_2b5ccf8d1471f6ca4647752970004942\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Enablement<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<div id=\"block_04e2edc5cffce362c38d269f8d38302d-18-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_7eb6452870a0caa31871cea31cfdcb24-14-heading-8\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_7eb6452870a0caa31871cea31cfdcb24-14-collapse-8\" aria-expanded=\"true\" aria-controls=\"block_7eb6452870a0caa31871cea31cfdcb24-14-collapse-8\"><strong>Quarterly Business \/ Support reviews <\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_7eb6452870a0caa31871cea31cfdcb24-14-collapse-8\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_7eb6452870a0caa31871cea31cfdcb24-14-heading-8\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Support customers will be benefit from additional and specific support related metrics and insights for discussion in the Quarterly Business Reviews.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_0bbf2e76d1851ee9c8ed92fe8157bc40-15-heading-9\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_0bbf2e76d1851ee9c8ed92fe8157bc40-15-collapse-9\" aria-expanded=\"true\" aria-controls=\"block_0bbf2e76d1851ee9c8ed92fe8157bc40-15-collapse-9\"><strong>Product Support Toolkit Training<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_0bbf2e76d1851ee9c8ed92fe8157bc40-15-collapse-9\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_0bbf2e76d1851ee9c8ed92fe8157bc40-15-heading-9\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Support Customers are eligible for a 1-hour enablement session each quarter designed to help Customer teams handle the most common Support cases. Unconsumed hours expire at the end of each month.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_76480512911e030063102697bbe8e9e1-16-heading-10\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_76480512911e030063102697bbe8e9e1-16-collapse-10\" aria-expanded=\"true\" aria-controls=\"block_76480512911e030063102697bbe8e9e1-16-collapse-10\"><strong>Customer Centre of Excellence training and guidance<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_76480512911e030063102697bbe8e9e1-16-collapse-10\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_76480512911e030063102697bbe8e9e1-16-heading-10\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Support Customers are eligible for a quarterly analysis of the Customer\u2019s CoE organisation to help define the most appropriate next steps.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_1b755361b35b1462223e5209dad049f2-17-heading-11\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_1b755361b35b1462223e5209dad049f2-17-collapse-11\" aria-expanded=\"true\" aria-controls=\"block_1b755361b35b1462223e5209dad049f2-17-collapse-11\"><strong>Annual end-user adoption surveys<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_1b755361b35b1462223e5209dad049f2-17-collapse-11\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_1b755361b35b1462223e5209dad049f2-17-heading-11\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Gold Customers are eligible for annual end-user surveys, tailored to the Customer&#8217;s Use Cases. Surveys provide observations made of the end-user base and result in recommendations of how to improve the overall usability and adoption of the Use Case.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\t<section id=\"block_1bc6d3244923f80031f57c8e4b017823-19\" class=\"block block--spc columns-block pb-0 bg-shade-50 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_2b5ccf8d1471f6ca4647752970004942\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Use Case Support<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<div id=\"block_7d4ba8251783f118e4282bab36d87fcf-23-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-shade-50\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_f3128f97e32167f2069d83493faae9c5-20-heading-12\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_f3128f97e32167f2069d83493faae9c5-20-collapse-12\" aria-expanded=\"true\" aria-controls=\"block_f3128f97e32167f2069d83493faae9c5-20-collapse-12\"><strong>Annual health checks<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_f3128f97e32167f2069d83493faae9c5-20-collapse-12\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_f3128f97e32167f2069d83493faae9c5-20-heading-12\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Gold Customers may request an annual health-check delivered by Board\u2019s Premium Support Team members. Health checks can provide multiple insights into the quality and performance of a Use Case.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_7026f34bf2389bd516f02275d41f4bdc-21-heading-13\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_7026f34bf2389bd516f02275d41f4bdc-21-collapse-13\" aria-expanded=\"true\" aria-controls=\"block_7026f34bf2389bd516f02275d41f4bdc-21-collapse-13\"><strong>Use Case support<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_7026f34bf2389bd516f02275d41f4bdc-21-collapse-13\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_7026f34bf2389bd516f02275d41f4bdc-21-heading-13\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Use Case support provides support for Customer&#8217;s unique custom build(s). This service is delivered by Board\u2019s Premium Support team members possessing an understanding of how the Customer&#8217;s Use Case has been designed to meet their specific requirements within the Board platform.&nbsp;<br>Premium Support resources will be available Monday through Friday during standard business hours. Board will make commercially reasonable efforts to assign a Premium Support resource in the customer\u2019s region (EMEA, APAC, ANZ or North America).<br>Although a Premium Support resource is assigned to a customer, the customer should initiate all requests for assistance through the standard support case submission process at support.board.com.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_fdedff89ce82c7616663ed73447d7b75-22-heading-14\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_fdedff89ce82c7616663ed73447d7b75-22-collapse-14\" aria-expanded=\"true\" aria-controls=\"block_fdedff89ce82c7616663ed73447d7b75-22-collapse-14\"><strong>Development advisory guidance sessions<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_fdedff89ce82c7616663ed73447d7b75-22-collapse-14\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_fdedff89ce82c7616663ed73447d7b75-22-heading-14\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Advisory service developed to support Customers on their journey in becoming more self-sufficient with the Board platform. Customers may request specific product training, discover development best practices or to better understand how to model specific processes using Board&#8217;s standard functionality. Unconsumed hours expire at the end of each month.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\t<section id=\"block_396504bb257eba00687b17fed2d03829-24\" class=\"block block--spc columns-block pb-0 \">\n\t\t<div class=\"container position-relative\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div id=\"block_5a4a914b655311c6dd4dfddcb028f918\" class=\"column-content   text-start align-self-start\">\n\t\t\n\n<h2 class=\"wp-block-heading\">Other Benefits<\/h2>\n\n\n\t<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\t<div id=\"block_04e2edc5cffce362c38d269f8d38302d-27-accordionFaq\" class=\"block block--spc accordion faq-accordion bg-white\">\n\t\t\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"accordion__wraper\">\n\t\t\t\t\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_29f7a6431a3c2b2afdff70d307d85f5b-25-heading-15\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_29f7a6431a3c2b2afdff70d307d85f5b-25-collapse-15\" aria-expanded=\"true\" aria-controls=\"block_29f7a6431a3c2b2afdff70d307d85f5b-25-collapse-15\"><strong>Exclusive access\/ discounts for Customer events<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_29f7a6431a3c2b2afdff70d307d85f5b-25-collapse-15\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_29f7a6431a3c2b2afdff70d307d85f5b-25-heading-15\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Eligible Customers can benefit from exclusive offers at Board events. These can include VIP access and discounts to Board Customer events. Offers are dependent to specific events.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t<div class=\"accordion-item\">\n\t\t\t<h6 class=\"accordion-header\" id=\"block_54a06a04e687cc2919c74734a9bb67ee-26-heading-16\">\n\t\t\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#block_54a06a04e687cc2919c74734a9bb67ee-26-collapse-16\" aria-expanded=\"true\" aria-controls=\"block_54a06a04e687cc2919c74734a9bb67ee-26-collapse-16\"><strong>Preferred eligibility for BEAP (Board\u2019s early adopter program)<\/strong><\/button>\n\t\t\t<\/h6>\n\t\t\t<div data-no-focus=\"1\" id=\"block_54a06a04e687cc2919c74734a9bb67ee-26-collapse-16\" class=\"accordion-collapse collapse\" aria-labelledby=\"block_54a06a04e687cc2919c74734a9bb67ee-26-heading-16\">\n\t\t\t\t<div class=\"accordion-body\">\n\t\t\t\t\t<div class=\"wp-editor-wrapper\">\n\t\t\t\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<p>Premium Support Customers may receive preferred eligibility to participate in Board&#8217;s BEAP programme. Eligibility is determined by the relevancy of new features and functionality to the Customer&#8217;s Use Cases.&nbsp;<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\t<section id=\"block_c9eac94f4f7d73cc2ce399e879417d6e-28\" class=\"block block--spc columns-block spacing-md footer-cta bg-violet-700\">\n\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.board.com\/wp-content\/uploads\/2024\/08\/pre-footersvg.svg\" class=\"shape-bg-image shape-bg-image-left\" alt=\"Background image shape - left\" height=\"510\" width=\"930\">\n\t\t\t<div class=\"overlay-gradient\"><\/div>\n\t\t<div class=\"container position-relative columns-70-30\">\n\t\t\t<div class=\"columns-block-row\">\n\t\t\t\t\t\t\t\t\n\t<div class=\"column-content \">\n\t\t\n\n<h2 class=\"wp-block-heading\">Let&#8217;s see what Board can do for you.<\/h2>\n\n\n\n<p>Get a tour of the Enterprise Planning Platform in action.<\/p>\n\n\t\n\t<\/div>\n\t\n\n\t<div class=\"column-content \">\n\t\t\n\t\t<a href=\"https:\/\/www.board.com\/request-demo\" class=\"btn-link btn-link--white\"  target=\"\"\t\t\t>\n\t\t\t<span>Talk to an expert<\/span>\n\t\t<\/a>\n\t\n\t\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":1768,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"line_of_business":[365],"class_list":["post-3638","page","type-page","status-publish","hentry","line_of_business-not-assigned"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Premium Support Plans<\/title>\n<meta name=\"description\" content=\"Learn about Board\u2019s premium 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