We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.

Do you enjoy finding solutions aimed at improving customers’ lives? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.

Board is looking for a dynamic candidate who has proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions.  You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure  Board solutions are customer-led. 

As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.  You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them.

This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company. 

Responsibilities:

• Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually prove tangible value
• Sustain business growth and profitability by maximizing value and minimizing risk of churn
• Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships
• Problem-solving effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved
• Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long-term relationships and trust
• Maximizing value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist)

Requirements:

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
• Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
• Stellar presentation skills, client management and written communication skills.
• Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications
• Strong channel partners experience and managing customers indirectly
• Native/bilingual proficiency in Japanese and fluency in English
• Willingness to travel to the client’s location as and when required
• Ability to manage and support your own book of business
• Professional curiosity coupled with a proactive and analytical customer driven mentality
• Executive presence and communication skills, ability to translate technical information to all involved stakeholders
• Ability to handle multiple competing priorities and adapt to change
• Capacity to remain calm under pressure but react with urgency

Our Commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! 

The post Customer Success Manager appeared first on Board.

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. 

We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. 

Do you enjoy finding solutions aimed at improving customers’ life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. 

 
Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions.  You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure  Board solutions are customer-led.  

As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.  You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are  achieving by using Board and be a trusted advisor to them. 

This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.  

 
Responsibilities: 

• Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually prove tangible value. 

• Sustain business growth and profitability by maximizing value and minimizing risk of churn 

• Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships 

• Problem-solving effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved. 

• Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long-term relationships and trust 

• Maximizing value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist) 

Requirements: 

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales. 

• Ability to align the internal resources to meet and exceed the customer requirements and deadlines. 

• Stellar presentation skills, client management and written communication skills. 

• Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications 

• (EUROPE ONLY) English plus fluency in one or more European Languages such as French/German/Italian/Spanish 

• (UK) Fluency in additional European languages considered an advantage 

• Willingness to travel to the client’s location as and when required. 

• Ability to manage and support your own book of business 

• Professional curiosity coupled with a proactive and analytical customer driven mentality 

• Executive presence and communication skills, ability to translate technical information to all involved stakeholders 

• Ability to handle multiple competing priorities and adapt to change 

• Capacity to remain calm under pressure but react with urgency 

Our Commitment to Diversity and Inclusion  
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!  

The post Customer Success Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. 

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here! 

We are seeking a detail-oriented, Board-expert, and tech-savvy Product Enablement Manager to join our Board Academy Team. In this role, you will serve as the Training Product Owner for 1–2 functional areas in Board, responsible for designing and delivering high-quality learning experiences that translate complex technical concepts into clear, engaging, and effective training. You will collaborate with leaders, subject matter experts (SMEs), engineers, product managers, and support teams to create content that empowers internal employees, partners, and customers—ultimately driving product adoption and learning success.

Responsibilities and Tasks

• Analyze technical training needs and design instructional strategies aligned with business and learner goals.
• Develop technical training content such as e-learning modules, tutorials, job aids, simulations, and supporting documentation.
• Translate complex technical concepts into clear, concise, and engaging learning experiences.
• Partner with SMEs, developers, and product managers to ensure accuracy and relevance of content.
• Apply agile instructional design methodologies (e.g., SAM) and adult learning principles.
• Create assessments, feedback loops, and evaluation mechanisms to measure training effectiveness.
• Manage large learning programs from start to finish.  
• Continuously update training content to reflect product changes and process updates.
• Work with LMS administrators to publish, track, and manage training materials.
• Deliver Board instructor-led training sessions for internal and external audiences.

Capabilities and Experiences
Required:

• Bachelor’s or master’s degree in Instructional Design, Educational Technology, Computer Science, or related field.
• Minimum 3 years of hands-on experience building with Board.
• At least 1 year of experience delivering Board instructor-led training.
• Strong ability to simplify complex technical topics for diverse audiences.
• Excellent written and verbal communication skills.
• Strong project/program management skills. 
• Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics.
• Proficiency in English. 

Preferred:

• Experience in designing technical training or instructional content.
• Strong knowledge of instructional design methodologies and adult learning theories.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate).
• Experience working with Learning Management Systems (LMS).
• Familiarity with tools like Azure DevOps.
• Understanding of e-learning standards such as SCORM and xAPI.
• Basic knowledge of HTML, CSS, or scripting languages.

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

The post Product Enablement Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. 

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here! 

We are seeking a detail-oriented, Board-expert, and tech-savvy Product Enablement Manager to join our Board Academy Team. In this role, you will serve as the Training Product Owner for 1–2 functional areas in Board, responsible for designing and delivering high-quality learning experiences that translate complex technical concepts into clear, engaging, and effective training. You will collaborate with leaders, subject matter experts (SMEs), engineers, product managers, and support teams to create content that empowers internal employees, partners, and customers—ultimately driving product adoption and learning success.

In our Madrid office we embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Responsibilities and Tasks

• Analyze technical training needs and design instructional strategies aligned with business and learner goals.
• Develop technical training content such as e-learning modules, tutorials, job aids, simulations, and supporting documentation.
• Translate complex technical concepts into clear, concise, and engaging learning experiences.
• Partner with SMEs, developers, and product managers to ensure accuracy and relevance of content.
• Apply agile instructional design methodologies (e.g., SAM) and adult learning principles.
• Create assessments, feedback loops, and evaluation mechanisms to measure training effectiveness.
• Manage large learning programs from start to finish.  
• Continuously update training content to reflect product changes and process updates.
• Work with LMS administrators to publish, track, and manage training materials.
• Deliver Board instructor-led training sessions for internal and external audiences.

Capabilities and Experiences
Required:

• Bachelor’s or master’s degree in Instructional Design, Educational Technology, Computer Science, or related field.
• Minimum 3 years of hands-on experience building with Board.
• At least 1 year of experience delivering Board instructor-led training.
• Strong ability to simplify complex technical topics for diverse audiences.
• Excellent written and verbal communication skills.
• Strong project/program management skills. 
• Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics.
• Proficiency in English. 

Preferred:

• Experience in designing technical training or instructional content.
• Strong knowledge of instructional design methodologies and adult learning theories.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate).
• Experience working with Learning Management Systems (LMS).
• Familiarity with tools like Azure DevOps.
• Understanding of e-learning standards such as SCORM and xAPI.
• Basic knowledge of HTML, CSS, or scripting languages.

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

The post Product Enablement Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. 

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here! 

We are seeking a detail-oriented, Board-expert, and tech-savvy Product Enablement Manager to join our Board Academy Team. In this role, you will serve as the Training Product Owner for 1–2 functional areas in Board, responsible for designing and delivering high-quality learning experiences that translate complex technical concepts into clear, engaging, and effective training. You will collaborate with leaders, subject matter experts (SMEs), engineers, product managers, and support teams to create content that empowers internal employees, partners, and customers—ultimately driving product adoption and learning success.

Responsibilities and Tasks

• Analyze technical training needs and design instructional strategies aligned with business and learner goals.
• Develop technical training content such as e-learning modules, tutorials, job aids, simulations, and supporting documentation.
• Translate complex technical concepts into clear, concise, and engaging learning experiences.
• Partner with SMEs, developers, and product managers to ensure accuracy and relevance of content.
• Apply agile instructional design methodologies (e.g., SAM) and adult learning principles.
• Create assessments, feedback loops, and evaluation mechanisms to measure training effectiveness.
• Manage large learning programs from start to finish.  
• Continuously update training content to reflect product changes and process updates.
• Work with LMS administrators to publish, track, and manage training materials.
• Deliver Board instructor-led training sessions for internal and external audiences.

Capabilities and Experiences
Required:

• Bachelor’s or master’s degree in Instructional Design, Educational Technology, Computer Science, or related field.
• Minimum 3 years of hands-on experience building with Board.
• At least 1 year of experience delivering Board instructor-led training.
• Strong ability to simplify complex technical topics for diverse audiences.
• Excellent written and verbal communication skills.
• Strong project/program management skills. 
• Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics.

Preferred:

• Experience in designing technical training or instructional content.
• Strong knowledge of instructional design methodologies and adult learning theories.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate).
• Experience working with Learning Management Systems (LMS).
• Familiarity with tools like Azure DevOps.
• Understanding of e-learning standards such as SCORM and xAPI.
• Basic knowledge of HTML, CSS, or scripting languages.

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

The post Product Enablement Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. 

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here! 

We are seeking a detail-oriented, Board-expert, and tech-savvy Product Enablement Manager to join our Board Academy Team. In this role, you will serve as the Training Product Owner for 1–2 functional areas in Board, responsible for designing and delivering high-quality learning experiences that translate complex technical concepts into clear, engaging, and effective training. You will collaborate with leaders, subject matter experts (SMEs), engineers, product managers, and support teams to create content that empowers internal employees, partners, and customers—ultimately driving product adoption and learning success.

Responsibilities and Tasks

• Analyze technical training needs and design instructional strategies aligned with business and learner goals.
• Develop technical training content such as e-learning modules, tutorials, job aids, simulations, and supporting documentation.
• Translate complex technical concepts into clear, concise, and engaging learning experiences.
• Partner with SMEs, developers, and product managers to ensure accuracy and relevance of content.
• Apply agile instructional design methodologies (e.g., SAM) and adult learning principles.
• Create assessments, feedback loops, and evaluation mechanisms to measure training effectiveness.
• Manage large learning programs from start to finish.  
• Continuously update training content to reflect product changes and process updates.
• Work with LMS administrators to publish, track, and manage training materials.
• Deliver Board instructor-led training sessions for internal and external audiences.

Capabilities and Experiences
Required:

• Bachelor’s or master’s degree in Instructional Design, Educational Technology, Computer Science, or related field.
• Minimum 3 years of hands-on experience building with Board.
• At least 1 year of experience delivering Board instructor-led training.
• Strong ability to simplify complex technical topics for diverse audiences.
• Excellent written and verbal communication skills.
• Strong project/program management skills. 
• Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics.

Preferred:

• Experience in designing technical training or instructional content.
• Strong knowledge of instructional design methodologies and adult learning theories.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate).
• Experience working with Learning Management Systems (LMS).
• Familiarity with tools like Azure DevOps.
• Understanding of e-learning standards such as SCORM and xAPI.
• Basic knowledge of HTML, CSS, or scripting languages.

Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!

The post Product Enablement Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are seeking a highly experienced and visionary Principal AI Product Manager to drive the strategy and execution of our AI product roadmap, encompassing both Analytical and Generative AI capabilities. You will be instrumental in defining and delivering innovative AI-powered solutions that enhance our customers’ planning, simulation, and predictive analytics experiences. Your expertise will bridge the gap between cutting-edge AI technologies and real-world business applications, ensuring Board International remains at the forefront of intelligent planning and decision-making.

As a leader within our product team, you will shape the future of AI within our platform, collaborating closely with engineering, data science, UX, and go-to-market teams. You will be responsible for translating complex AI concepts into intuitive product features, driving adoption, and demonstrating tangible business value.

Key Responsibilities
Product Strategy & Roadmap

• Define and articulate the strategic vision and roadmap for AI products, integrating both Analytical and Generative AI technologies.
• Conduct in-depth market research and competitive analysis to identify emerging AI trends and opportunities.
• Prioritize AI initiatives based on customer needs, market potential, and strategic alignment with Board International’s overall goals.
• Develop and maintain a forward-looking roadmap that balances short-term wins with long-term innovation.

Cross-Functional Collaboration

• Collaborate with data science and engineering teams to translate complex AI models and algorithms into actionable product features.
• Partner with UX designers to ensure AI-powered features are intuitive, user-friendly, and seamlessly integrated into the Board platform.
• Work closely with sales, marketing, and customer success teams to drive product adoption and ensure customer satisfaction.
• Engage with external AI partners and research institutions to explore new technologies and potential collaborations.

Development & Execution

• Define detailed product requirements, user stories, and acceptance criteria for AI features.
• Oversee the agile development process, ensuring timely delivery of high-quality AI products.
• Establish and track key performance indicators (KPIs) to measure the effectiveness and impact of AI features.
• Drive continuous improvement of AI models and algorithms based on user feedback and performance data.

Customer & Market Insights

• Gather and analyze customer feedback to identify pain points and opportunities for AI-driven enhancements.
• Conduct user research and usability testing to validate AI product concepts and designs.
• Act as a thought leader in AI, presenting at industry events and publishing content on AI trends and best practices.
• Stay abreast of the latest advancements in AI research and technology, including large language models, machine learning, and deep learning.

Qualifications

• 10+ years of product management experience, with a focus on AI, machine learning, or advanced analytics.
• Deep understanding of both Analytical AI (e.g., predictive modeling, forecasting, machine learning) and Generative AI (e.g., large language models, generative design).
• Demonstrated experience in developing and launching successful AI products in a SaaS or enterprise software environment.
• Strong understanding of data science principles and practices, including model development, evaluation, and deployment.
• Excellent communication and presentation skills, with the ability to articulate complex AI concepts to both technical and non-technical audiences.
• Proven ability to work effectively in a cross-functional team environment.
• Experience with agile development methodologies.

Why Join Us?
Be at the forefront of AI innovation in the planning and analytics space.
Shape the future of intelligent decision-making for global enterprises.
Work with a talented and passionate team of engineers and product experts.
Enjoy a competitive compensation package and comprehensive benefits.
Benefit from flexible work arrangements and opportunities for professional growth.

If you are a visionary AI product leader with a passion for building transformative solutions, we encourage you to apply!
 

The post Principal AI Product Manager appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a detail-oriented, tech savvy Senior Software Engineer with a focus on Workflow development to join the R&D team in our Madrid office. Reporting to the Platform Development Lead, you will actively contribute to the software development life cycle, working closely with other qualified Developers and Product Managers.

We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Main duties:

• Design, develop, and implement software components and workflows
• Integrate the Board platform (.NET based) with the Flowable platform (Java based), by building custom Flowable components
• Translate requirements into technical specifications 
• Contribute to application architecture and system design
• Produce clean and efficient code based on specifications
• Recommend and initiate improvements
• Troubleshoot, debug, and upgrade existing software
• Produce technical documentation for reference and reporting

What we look for:

• A degree in Computer Science, Computer Engineering, or a related field
• Proven, well-rounded experience in a Senior Software Engineering role
• Hands-on experience developing workflows, ideally with Flowable 
• Proficiency in Java 
• Solid knowledge of Angular/AngularJS, TypeScript, HTML, and CSS
• Experience with unit and integration testing
• Familiarity with Microsoft ASP.NET 4.8/Core, C#, Web API 2, and SOLID design principles is a plus 
• Exposure to Azure Cloud services and containerization tools such as Kubernetes and Docker is a plus
• Strong analytical and problem-solving skills with attention to detail
• A collaborative mindset with passion for continuous learning
• Excellent command of English, both written and spoken

Our Commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! 
 

The post Senior Software Engineer appeared first on Board.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer-centric mentality, your next adventure starts here! 

We are currently looking for a results-driven Account Executive to join our team in Spain. Reporting to the Sales Director, the successful candidate will work with our Marketing, Business Development, Pre-Sales, Alliances and Professional Services teams to drive license revenue in new-name accounts. 

Main duties:

• Gain a broad understanding of the Board platform to effectively position the value proposition of our comprehensive solutions to your Named Account list
• Manage and own the full sales cycle from prospecting, qualification and contract negotiations
• Build and maintain a pipeline of high-quality opportunities by leveraging our Business Development team, as well as through outbound territory development
• Meet and exceed sales targets within your assigned territory through the effective management of multiple simultaneous sales cycles 
• Work successfully in a team environment to maximize revenue potential and ensure customer success

What we look for:

• Proven experience in Enterprise Sales for CPM/EPM, ERP, BI or Saas software products
• Experience selling S&OP, IBP, Supply and Demand Planning and Retail Planning solutions is preferable
• Familiarity with Budgeting, Planning, and Forecasting processes, Business Analytics, Data Visualization, Data Management, and Financial Reporting
• Technical aptitude to learn the Board platform and explain complex solutions
• A self-starter who works well within a strong team culture while independently managing their own work
• Proven ability to meet and exceed a sales quota
• Outstanding communication skills
• Experience working with Salesforce.com
• Fluency in English

Our commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! 

The post Account Executive appeared first on Board.